Fairfield by Marriott Hotels in West Covina

The hotel we usually stay for a yearly conference in had no availability this time. I had spend quite a bit of time researching and based on criteria important to me decided on Best Western in West Covina. I didn’t expect much, and was really impressed with cleanliness, quietness and the friendliness of the staff. I would definitely stay here again especially if all the Covid protocols go away and we’d be able to use the jacuzzi and have a better breakfast.

Originally booked the room for 2 nights, but decided to extend for another 4 days. Reasonably priced for what is provided. Room was nice and clean, linens are changed daily and towels replaced. Only drawbacks were no iron, microwave, or clothes hangers in the room and no pool on site. I booked online twice and had no problems. I would stay again.

The location is good. There was a Chinese team on the first day and Chinese porridge was available, which was very good. It is right next to Highway 10, making travel very convenient.

Basic amenities are what you’ll get and what you should expect; don’t think you’ll get anymore than that. We literally saw an arrest happen right outside our windows one morning.

Arrived at the hotel late at night and accidentally left my sneakers in the lobby. My husband went downstairs about 5 hours later to find them and ask the front desk girl, Janelle, if she had seen any sneakers. She said yes she did but she doesn’t know where they are. He asked if she put them in the lost and found and she said that it wasn’t her job to do that and that she wouldn’t touch those things. He asked why she didn’t call us after we checked in so we could come grab them. She responded that we were the ones that left them and it wasn’t her responsibility. I finally met him I’m the lobby and he told me about her bizarre behavior. I looked in the trash cans. I went outside and doing my shoes in the dirt behind a bush. I brought them into the hotel and showed her my shoes. I asked her why she would throw them in the dirt. At first she denied it then responded with I didn’t have time to deal with shoes. I told her her customer service was horrible and that she was lazy. She looked at me and said YOU ARE UGLY. I was shocked and speechless. We returned to the room and called down to talk to a manager. (Shock, no manager on duty for the whole weekend). The same girl, Janelle, said we were harassing her and she would call the cops to have us escorted off property. WHAT???? I called corporate and they took a report but never returned my call the rest of the weekend. I guess a bunch of rude, incompetent children are running this hotel and no management around to keep them in line.

With a stay at Covina Motel in West Covina (Walnut Valley), you'll be within a 5-minute drive of West Covina City Hall and Queen of the Valley Hospital. This motel is 11.7 mi (18.8 km) from Santa Anita Park and 17.9 mi (28.8 km) from Brea Mall.Take in the views from a garden and make use of amenities such as complimentary wireless internet access.Free self parking is available onsite.Make yourself at home in one of the 30 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms with shower/tub combinations are provided. Conveniences include phones and desks, and housekeeping is provided daily.

No breakfast, room is big enough

Overall good! The rooms are relatively spacious and also hurry. The bathroom has a lot of space. Easy parking. Near the shopping mall, very convenient.

The unit is located about 2 minutes drive from the center of West Covina City, one of the major Chinese community in Southern California. Most major attractions are within 30 minutes driving distance. We rent out the entire unit consisting of 2 bed rooms, 1 family room, 1 toilet, 1 kitchen,1 roofed parking and a big garden. Owner staying next unit can provide tourist information and transportation service easily.