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"spacious great staff huge "

"I stayed here a week prior, and it was great. Not so much this time. The room we had this time reeked of **** when we walked in. The toilet seat and several fixtures in the bathroom were broken. The mattress of the bed I slept in was lumpy and uncomfortable. Based on my previous stay, I would give them another shot, but I am very disappointed."

"The hotel is not far from the airport, taxi is about $20 The room is quite large and very good. Renovated, the facilities are old, but it is still no problem to use. The front desk service during the day was very good, and the big sister on duty at night was a bit poor. But the breakfast service was great and it was definitely a highlight. Health is good, according to the usual no slippers, toothpaste toothbrush and razor, too late to find the big sister."

"Booked a 2 night stay again at Extended Stay America located at Columbia I-26. Room booked was for disability access as we were recovering from a leg injury but what happened when we checked in, we were given a room on 3rd floor. Front desk staff said there's no disability access room available even though it showed availabilities on booking page; the staff mentioned she'll refund us the money if we didn't want the room. Our room was all the way to the end too. We were too tired to go anywhere and chose to stay. Booking was made thru Trip.com and the capable support team noted the issue with room booking. They were very quick to resolve the issue we had too. Thank you ESA and especially Trip.com. You have the best support team!"

"I must say my children an I we have been throughout our share of hotels from marriotts to hiltons to just ur regular quality and I have to say by far my kids and I have been so welcomed and just felt like we are apart of a big family ... I have to give all props to me frank at the front desk ... From my reservation overnthebphone to in person ... He is quite an amazing person and has truly made our stay wonderful thank u mr frank .. I hope to come across more employees like him.in future ..."

"I chose this hotel after seeing the high ratings from Ctrip. But when I arrived at the hotel for the first time, the whole cover of the air conditioner in the room fell off. I was afraid of being misunderstood by the hotel and immediately asked to change the room. As a result, the changed room was facing the main road. The car roared all night and I couldn’t sleep. The hotel’s glass sound insulation is extremely poor, seriously. Affect rest, choose this hotel carefully."