Sheraton Wenzhou Hotel

Sheraton Wenzhou Hotel Reviews

Sheraton Wenzhou Hotel

No. 292 Chezhan Avenue, Wenzhou, ChinaView Hotel Details
Sheraton Wenzhou Hotel
Sheraton Wenzhou HotelSheraton Wenzhou HotelSheraton Wenzhou Hotel
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Sheraton Wenzhou Hotel Guest Reviews

4.6/5
Very Good
614 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All Reviews(614)
Positive reviews(585)
Reviews with photos/video(102)
Delicious breakfast(49)
Friendly front desk staff(29)
Perfect for business trips(20)
Would stay again(17)
Convenient for shopping(12)
Located downtown(11)
Great swimming pool(6)
Average lighting(5)
Negative reviews(29)
Kamel edine
Deluxe Double Room
Stayed in May 2024
Couples
13 review
4.0/5
Very Good
Posted on May 3, 2024
Hotel decent, big clean rooms, nice upgrade and allowed early check in, thanks! Interesting arrangement on the roof ‘bar’ and breakfast that never runs out🙃 would stay again though
Response from Property: Thank you for choosing to stay, and thank you for choosing Sheraton Hotel to make our service a highlight of your trip. May our heart, in exchange for your peace of mind and comfort. We will continue to pursue excellence and provide you with better service, looking forward to your next visit.
Guest User
Deluxe Double Room
Stayed in Jan 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 8, 2024
The Sheraton Wenzhou provided an exceptional experience that exceeded all expectations. The way the staff treated me as a customer was truly outstanding, making me feel valued and appreciated every step of the way. The services, installations, and facilities were immaculately clean and maintained to the highest standards. The room itself was a perfect combination of comfort and elegance, offering a breathtaking view of the cityscape. The breakfast was nothing short of exceptional, with a wide variety of delicious options to choose from. Additionally, the hotel's location proved extremely convenient for exploring the downtown area on foot. Overall, the Sheraton Wenzhou is an outstanding hotel that I would highly recommend to anyone seeking a truly memorable stay.
Response from Property: Year to winter, the sun and the moon are soft, and the beauty goes both ways, and strive to make everyday light and warm. Thank you for your support and love to Sheraton Wenzhou Hotel. We will cherish your praise and continue to improve our service to make your stay more satisfactory. Your praise is our greatest affirmation and encouragement, looking forward to your visit again.
Guest User
Deluxe Double Room
Stayed in Apr 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Apr 15, 2024
Great location and friendly, helpful staff! Highly recommended.
Response from Property: Thank you for your trust and love, making Sheraton Hotel a bright spot on your trip. Each sentence of your praise is a testimony of our continuous pursuit of excellence. Looking forward to your next visit
Guest User
Superior Deluxe Double Room
Stayed in Dec 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Jan 2, 2024
Charlie‘s service is so good, very careful and considerate.
Response from Property: There will be unexpected luck, there will be unexpected surprises. Thank you very much for your praise of Charlie. I am very glad to know from your message that you have left such a good impression on you. I hope you can continue to pay attention to Sheraton Wenzhou Hotel in the future and tell us more feelings and experiences when you stay in the hotel. Looking forward to your visit again!
Michael
Deluxe Double Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 19, 2024
Everything fine, will come again 😊
Response from Property: May your journey be full of sunshine and laughter, and make good memories every step of the way. I am glad that you had a wonderful time at the hotel, and your review is an affirmation and encouragement of our best service. Please continue to pay attention to Sheraton Wenzhou Hotel, welcome to visit again!
Ahmed Mohammed Ali
Deluxe Double Room
Stayed in Aug 2023
Business travelers
9 review
5.0/5
Outstanding
Posted on Aug 19, 2023
Good location near by restaurants and cafe shops varies of breakfast menu
Response from Property: Wishing you a world of happiness and love as all your dreams come true. I am very happy to know from your message that you have left such a good impression, I hope you can continue to pay attention to Sheraton Wenzhou Hotel in the future and tell us more feelings and experiences when staying in the future, we will cherish your praise more, and constantly improve the service to make your stay smoother. Looking forward to welcoming you again!
Guest User
Superior Deluxe Double Room
Stayed in Feb 2024
Other
3 review
5.0/5
Outstanding
Posted on Feb 10, 2024
Amazing and helpful reception staff.
Response from Property: I am very glad to learn from your message that you have left such a good impression. I hope you can continue to pay attention to Sheraton Wenzhou Hotel in the future, and tell us more about your feelings and experiences when you stay in the future. We will cherish your praise more, and constantly improve our service to make your stay more satisfactory. Looking forward to your visit again!
Hirm
Business suite
Stayed in Apr 2023
Family
13 review
2.5/5
Posted on May 1, 2023
Room was old and used, water stains on the wall, tables water marks, shower black stains Hotel staff speaks poorly english, Breakfast isn’t 5star international hotel, more like local hotel, Most disappointing was: loud disco sound reached up to 22 floor
Response from Property: We are very sorry that we did not give you a satisfactory stay experience this time. We would like to express our sincere apologies for the unsatisfactory experience brought to you by your comments on our work. Regarding the question you raised, our staff is committed to creating a comfortable and clean environment for guests to stay in. If you have feedback, we can give our staff the opportunity to make more efforts to improve, which will also make us more motivated to provide you with better service. Thank you again for sharing your experience with us and we sincerely hope that your next visit will be more enjoyable
allgoodstyle
Deluxe Double Room
Stayed in Mar 2023
Business travelers
9 review
3.0/5
Posted on Mar 13, 2023
location is normal. cleaning is good but design is old. service is nice.
Response from Property: Dear guest, thank you very much for your sincere advice since your stay in the hotel. Sheraton Wenzhou Hotel was opened in 2010, with a superior geographical location, only 5 minutes away from Times Square and 10 minutes by car from Yintai. We look forward to providing you with a comfortable stay experience when you visit again. Wish you a happy life!
Guest User
Deluxe Double Room
Stayed in Sep 2022
Business travelers
1 review
3.5/5
Posted on Sep 22, 2022
a bit old structure and room, bed mattress has been used for too long time.
Response from Property: Dear guest, thank you for choosing us for your recent visit. We are glad to know you liked our beautiful property. However, we regret not meeting all of your expectations and apologize for the unexpected feeling during your stay. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. In a fact, we have been changed our mattress and renovated our hotel rooms since Nov, 2021. Additionally your feedback regarding the current state of our accommodations is also being shared with the appropriate individuals as we plan for future upgrades. We hope you will consider us for your next visit to Wenzhou sheraton hotel so we may have the opportunity to better your stay.
Say Simba
Deluxe Double Room
Stayed in Jun 2021
Solo travelers
14 review
5.0/5
Outstanding
Posted on Jul 2, 2021
Great as usual. I stay here regularly and do so by experience. The place to stay in Wenzhou.
Response from Property: Dear guest, Thank you for reviewing your stay. We are glad you chose Wenzhou Sheraton Hotel for your visit, and we appreciate you enjoying your stay. We are grateful for all of your feedback and we look forward to welcoming you back soon.
James Allen
Superior Deluxe Double Room
Stayed in Dec 2021
Family
7 review
4.5/5
Great
Posted on Dec 5, 2021
Service was first rate, and much of the staff spoke English. Gym and pool were excellent, breakfast buffet ample. The hotel is in downtown Wenzhou; getting to nearby points of interest is easy.
Response from Property: Dear guest, Thank you for reviewing your stay. We are glad you chose Wenzhou Sheraton Hotel for your visit, and we appreciate you enjoying your stay. We are grateful for all of your feedback and we look forward to welcoming you back soon.
Audrey
Superior Deluxe Twin Room
Stayed in Aug 2021
Family
7 review
5.0/5
Outstanding
Posted on Aug 12, 2021
Very good hotel, good location and nice staff. we just wished feast restaurant also has a la carte menu and not only buffet. we finally ordered via room service and food was good and quickly delivered.
Response from Property: Dear guest, we are delighted we exceeded your expectations for an outstanding stay at Wenzhou Sheraton Hotel, and we thank you for sharing your experience with other travelers. We have already passed your suggestion to our management team about having a la carte menu in our feast restaurant. It was our pleasure having you as our guest, and we look forward to seeing you on your next trip to Wenzhou.
Guest User
Superior Deluxe Twin Room
Stayed in Jun 2024
Business travelers
5 review
4.5/5
Great
Posted on Jun 23, 2024
The hotel is quite upscale and the overall feeling is comfortable, but the design style is a bit old-fashioned. It is in a convenient location for traveling in Wenzhou city. The lobby bar service is quite friendly to business people. After checking out at 1 pm, you can spend some time waiting for the high-speed train in the lobby bar.
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Guest User
Deluxe Double Room
Stayed in May 2024
Family
4 review
5.0/5
Outstanding
Posted on May 5, 2024
The hotel room facilities are good, and the service is also very good. In particular, when checking in, the hotel's chief concierge Lin Huang was very considerate and took a map to introduce the surrounding food and places to visit. The children also received a small gift, which made them very happy. I will definitely choose Sheraton again next time I go to Wenzhou.
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