Sotel Inn (Wenzhou Xincheng Convention and Exhibition Center)

There is an ant nest at the head of the bed, can you believe it?

I didn't check in successfully. I can't comment on the indoor environment since I haven't seen it. I will only comment on the service. I'm on a business trip for work, and I travel all over Zhejiang Province except for weekends. This is the first and only time I've encountered such an arrogant hotel. When I checked in at the store, the waiter said that he couldn't find the order and I had to pay to find the order before I could refund. I communicated with the waiter many times and contacted the person in charge to find the order, but he was unwilling. The person in charge came and found that it was his own people who couldn't find it, and he didn't apologize to me. He also tried his best to protect the employees and didn't admit his fault. When I asked the waiter to apologize to me, he didn't make any statement. Later, he had a very bad attitude and said that if he wanted to stay, he could stay, and if he didn't want to stay, he could get out. I admit that I was in a hurry at the time and my attitude was not good, so we had an argument. I chose to cancel the order and didn't agree to the check-out fee after leaving the store. The platform still didn't refund after 1 and a half hours of communication, which resulted in me being unable to book a room again through the company platform after 11 o'clock in the evening. If you stay here, please be careful. My comments are for reference only. I am a liar. First, they don't understand the basic operating procedures and are unprofessional. Second, when faced with customer questions, they don't try to find a way to solve them, but say it doesn't matter who you ask. This is a society ruled by law, not an illegal area. Third, the person in charge kept approaching me and threatened me during the argument with me. I kicked over the small trash can at the elevator door in my excitement. The boss wanted to call someone to retaliate against me and wouldn't let me leave by elevator. When I walked down the stairs outside the first floor, the person in charge threw objects from a high altitude and hit me. It was too dark and I didn't know what it was. If you feel safe, you can stay at this kind of hotel. If you are dissatisfied with the hotel, you can retrieve the hotel video of that day (I also have the audio). We can ask the Consumer Association, the Industry and Commerce Bureau, and the police to intervene and deal with it.