Anonymous User
October 25, 2024
Booked a large bed with a pleasant view (street view); we were assigned a room with a pleasant view, as shown in the picture.
After discovering the inconsistency, I went downstairs to coordinate and change the room (the front desk insisted at first that it was good-looking until I opened the pictures to compare the room types)
After the new room was assigned, the front desk called and told them that they needed to pay a 20 yuan room cleaning fee (the bed in the previous room was leaning a little, the quilt was not lifted, the slippers were not removed, and the bathroom was not in use)
After I thought this behavior was unreasonable and refused to pay, another person at the front desk came to negotiate with me to pay this fee.
1: The room type assigned to the guest does not match the reserved room
2: In order to provide any assistance during the room change process, I carried my suitcase to the floor alone.
3: The hotel arranges the wrong room and requires the customer to pay the original room cleaning fee.
Therefore, I consider this stay to be unsatisfactory.
Original TextTranslation provided by Google