Ji Hotel

The hotel service is very good, the restaurant is also very spacious, the transportation is convenient, the surrounding facilities are complete, and it is convenient to eat. Overall it is very good. Warm service, front desk 055 delivers goods quickly, treats guests like family, makes your stay safe and secure, everything is good, highly recommended! !

Very bad check-in experience: First of all, when I first entered the room, I found that the sound insulation between the room and the corridor was extremely poor. I could hear the sound of children running in the corridor while lying on the bed. Secondly, the floor was still wet as soon as you entered the door, and it was mopped very casually, and you could still see a lot of stains. The two more outrageous things are that there are blood stains on the sheets and there is water in the kettle that has not been poured out. Also, there was a lot of noise from the water pipes in the middle of the night. Later, when I communicated with the front desk, they actually put the responsibility on me and said that I did not report the repair to the front desk in time. When I checked out at noon, I mentioned the poor housing experience on the phone, but the customer service avoided the issue and asked me to put my room card directly at the front desk without giving me a chance to elaborate on the problem. In the evening, I found something missing and went to the front desk to check. The front desk simply asked the cleaning staff in the lobby if they had seen it, and then gave me a reply. Due to the bad experience when I checked in, I don't think one word from the cleaning staff is enough to prove it. In subsequent phone calls with the front desk, the front desk repeatedly mentioned their hotel's handling process for users' lost items, "If I see it, I will notify you." However, the problem lies in the fact that the cleaning staff upstream of the process were negligent and did not see the lost items. items, then the entire processing process does not hold. In addition, during the feedback and communication of the problem, the front desk repeatedly changed concepts and transferred responsibilities, and was unable to provide effective solutions.

The air conditioner was so noisy that I couldn't sleep all night, and there was a peculiar smell in the house.