Best Western Plus Executive Residency Austin Reviews

Great service great staff !!!

The rooms are not what you would expect from the name or the pictures however it was not a bad day even despite the hallways smelling of dog urine. They could definitely do something about that some carpet powder goes a long way in eliminating that odor. The staff was very friendly and helpful except for the front desk supervisor who was incredibly rude

The hotel was pretty nice , would recommend staying at . Only thing that saddened my was the gym having no weights

Very neat and clean. Staff are friendly. I’ll recommend this place

Everything is good, but the breakfast is a bit lacking. I think it would be good to prepare a variety of food.

Check in was quick and easy! My family and I arrived kind of later into the night and was pleasantly surprised how smooth the process was. Our host was so nice and friendly, considering how she was a new employee!! She was GREAT!!! Everything was exactly as I seen on the website. No hidden fees, beautifully decorated, with clean spacious rooms and bathrooms. Beds were also comfortable. And you can't beat the location! So many food places and shops close by! Even Walmart was just up the street! We came back to our room and bathroom cleaned neatly with freshly stocked towels, daily, which I didn't even know they offered!! I will definitely recommend this hotel and stay here here again!! 10/10!!!! The night and morning breakfast team were great! Thanks!!! #Rm106💖

Staff was super nice and knowledgeable. I had a great stay. Only thing was roof was leaking and trash cans in the middle of hall I was on the fourth floor. Did not affect me it was four rooms down. Room was good but didn’t have a microwave only thing I disliked.

My stay was good except for a strange man who knocked on my door. He went away, thsnkfully. The hotel people need to turn the mattress cause it is sinking on one side.

Maid service did not provide all the missing items such as a bathmat and the tea that I had selected. The coffee maker didn’t work. When I went to the fitness center, only one of the machines was working. There were no carry out options for the breakfast, so I couldn’t take advantage of that amenity. Front desk was friendly, but check-in was delayed significantly and not explain as they seem to be dealing with some kind of a computer issue.

Was everything we expected and more. It was an awesome stay.

This hotel was great. Not too far from downtown, Clean, Quiet and the free breakfast topped it off. I forgot her name but the older hispanic woman at the front desk, was so sweet to me and my partner. She was informative and very attentive to us. Thank you so m much dear, you made our stay even better.

I walked into my room and the Shampoo and soap containers were not even filled. The shower wasn't even hot the entire time I was there but the day of check out my shower was blazing hot.... I believe that this was done intentionally. Room didnt refill my towels and didnt change the sheets.

Didn't notice until morning after sleeping in the bed, but there was a crush, maybe blood stain at the top of the blanket. Disgusting.

My only complaint is the bed was uncomfortable and the bottom sheets had huge/multiple stains. But overall the staff were prompt and courteous, the entire building was clean, and the hotel location was convenient for dining and shopping.