The Swan Hotel, Wells, Somerset
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Wells
The Swan Hotel, Wells, Somerset
11 Sadler St, Wells, Somerset BA5 2RX, United Kingdom
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We Price Match
Amenities
ParkingFree
Wi-Fi in Public AreasFree
Bar
Restaurant
Café
Meeting Room
Luggage Storage
24-Hour Front Desk
All Amenities
Property Description
Set in a prime location of Wells, Best Western Plus Swan Hotel puts everything the city has to offer just outside your doorstep. The hotel offers guests a range of services and amenities designed to provide comfort and convenience. Service-minded staff will welcome and guide you at the Best Western Plus Swan Hotel. Guestrooms are designed to provide an optimal level of comfort with welcoming decor and some offering convenient amenities like heating, desk, telephone, television, shower. The hotel offers various recreational opportunities. A welcoming atmosphere and excellent service are what you can expect during your stay at Best Western Plus Swan Hotel.
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8.5/10
Very GoodBreakfast was great, great value for £15
All 48 Reviews
Surroundings
Airport: Bristol Airport
(27.3 km)
Train: Castle Cary Railway Station
(19.8 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
3
Deluxe Double Room
1 Queen bed
Non-smoking
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1
Deluxe Four Poster Room
1 Double bed
Non-smoking
Private bathroom
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5
Superior Twin Room
2 Single bed
Has window
Non-smoking
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Deluxe Junior Suite
1 Queen bed
Non-smoking
Private bathroom
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2
Superior Four Poster Room
1 Double bed
Non-smoking
Private bathroom
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5
Standard Twin Room
2 Single bed
Has window
Non-smoking
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6
Standard Double Room
1 Double bed
Non-smoking
Private bathroom
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9
Deluxe Suite
1 Queen bed
Non-smoking
Private bathroom
Check Availability
3
Deluxe Twin Room
2 Single bed
Has window
Non-smoking
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4
Superior Double Room
1 Double bed
Non-smoking
Private bathroom
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Guest Reviews
8.5/10
Very Good
48 reviews
Verified Reviews- Cleanliness8.5
- Amenities8.5
- Location8.5
- Service8.5
Average for similar properties in Wells
Anonymous User
February 21, 2024
The location is very good, the surrounding facilities are complete, and it is very close to the attractions
Original TextTranslation provided by Google
Anonymous User
October 4, 2023
Breakfast was great, great value for £15
Original TextTranslation provided by Google
Wazza1445
March 8, 2025
Visited for a two night stay in February on the Dine and Unwind package. This includes two nights B&B and a three course dinner on the first night. The checking in experience was really easy and the staff were super helpful with local knowledge and dining reservations etc. We had a four poster room in the old part of the hotel which was spacious and clean but could do with some tlc. The included dinner was lovely with free choice of the whole menu. Breakfast was a full hot and cold buffet with optional freshly cooked hot choice from the menu. The staff cannot be commended highly enough. All super friendly, helpful and happy to chat. Quick shout out to Cathu, Cory, Kyle, Jelena and Leeroy. Would highly recommend this hotel for location, staff and food! I’d definitely return. Loved Wells.
Guest User
May 28, 2025
Stayed for just the one night, but had a lovely time. All the staff we encountered from check in though bar staff and wait staff at breakfast the next morning were all very friendly and did their job well. The room we had gave us the absolute best view of the massively impressive cathedral. Big bed, comfortable and provided a good night sleep. The bathroom contained a bath with shower over the top and shampoo, conditioner and body wash. I’m not a great fan of twiddling the hot and cold taps to get the right temperature as I tend to over react to too much heat or cold, but I guess that is just me…. The room had a small wardrobe and plenty of drawer space as well as a TV and coffee machine. It was well proportioned. The hotel didn’t seem to be too busy and certainly wasn’t noisy. The bar on the ground floor was nice. A couple of cocktails were had, although no Guinness was a let down (no delivery rather than none available). Breakfast was self serve, but really good. Traditional English fare including black pudding, but also cereals, some continental offering as well. A number of other reviews mentioned difficulty in getting into the car park. Yes, it’s a little tight, but not a problem. Plenty of parking spaces. Outside the front there is a patio terrace to have a few drinks and gaze at the cathedral. Really nice. As for location, Wells isn’t exactly the largest ‘city’ so to say this hotel was central wouldn’t be a lie. Then again, to say pretty much anything is central wouldn’t be telling a lie. Had a nice time. Would go back. Parts of the decor probably needed updating in the hotel but it didn’t put us off. Nice.
Guest User
May 13, 2025
We stayed for 2 nights and ate in both nights. The room was well equipped but could have been cleaner. Food was variable with some tasty dishes and some not so good. We might come back because of the location but would look carefully at alternatives first. Car parking is a problem but not much could be done about that.
Phil_and_Diana
November 4, 2024
The worst hotel room we have ever stayed in and for a price of £190. Firstly the staff were all very nice, but.... We arrived at around 3.30pm on a Saturday for one night. We were told on arrival that we could only have breakfast at 7 to 7.30 Sunday morning or after 10am because the big group had fully booked all other times. Brcause we said we couldn't do those times the duty manager did offer us a saussge or bacon sandwich delivered to our room, which we had. Our room was room 8. Room 8 was up two flights of stairs, it was like a crows nest with windows on three walls, there was a queen bed, in front of the bed was a lovely bath tub, which looked great but was totally inpractical as there was no other shower, just ensuite toilet and wash basin. There was a very narrow bench seat running under the main window, no other seating, not one chair or desk. When night fell the room was cold with so many windows. The bed was far too firm and I woke with a terrible back the next morning, my wife a day after now having back pains. On checking out at 9am the big group were boarding their coach and the breakfast restaurant had two tables in use the rest was empty. I think the charge over twenty quid for breakfast, I hope somebody had a good fill on ours! We were visiting my mother who lives in a retirement home nearby, our daughter and her partner stayed down the road for half the price and had an excellent room plus a nice breakfast. We will never stay there again, awful place!
E3530SQnigelm
May 6, 2025
Arrived for 2 days in May, receptionist very welcoming. We had asked for a ground floor room and were booked into The Lodge. Room very comfortable, and warm. Tea and coffee provided also iron and ironing board. Shower was amazing. We dined in the restaurant, staff very friendly and knowledgeable. Food was first class. They also had an extensive wine list, of which the staff were able to make recommendations. Breakfast was served in the dining room, once again food and service was first class.
mandieross
May 6, 2025
We recently stayed at the Swan Hotel to attend a family funeral in Wells. First impressions were good albeit quite nerve-wracking trying to park. We informed the hotel in advance that we would be a late arrival and asked if there was a room service menu available. We have an email to confirm there was. We arrived at 9.30 pm, looking forward to grabbing a quick bite only to find out there was no room service. Luckily we managed to find a local restaurant still serving food. Our deluxe double room was very comfortable but very noisy from 7am as it is in a separate building The Coach House & is on the high street. Breakfast was OK, very poor continental selection & hot offering quite basic but tasty enough. No low fat milk available for tea or coffee. Staff very attentive & polite. A bit overpriced for what we got.
Quiet_n_Warm
May 5, 2025
We really liked this hotel. It didn’t try to be anything it wasn’t. It’s old, therefore parts of it are a little tired. So what! It didn’t affect the service from the bar, reception and restaurant staff, who were all really good, very friendly and frankly “normal”, not false or plastic. Parking: we had a VW Golf, perfect size. Be warned, bigger vehicles will struggle getting through the narrow drive to the car park. Spaces are very limited and can’t be reserved. By midday on a Saturday, the car park was already more than half full. B&B booking with a 2 course dinner added. Be warned, we were presented with a different menu than the one online. The steak, duck and lamb meals were all removed..the ones we wanted. This was not explained or indicated at time of booking and not explained when we mentioned it. We only know because the people sat at an adjacent table who arrived after us were able to order those meals. Bit naughty to do that without explanation. Food: restaurant filled up nicely, everyone seemed happy with their meals. Food quality was good although homemade pork and cider pie contained more cider than pork. Had fish starter and salmon for breakfast…far too salty. Shocked the kitchen added any salt at all. Ruined those dishes. This is why the rating is marked at average.
Services & Amenities
Most Popular Amenities
Parking
Free
Wi-Fi in Public Areas
Free
Bar
Restaurant
Café
Meeting Room
Additional charge
Luggage Storage
24-Hour Front Desk
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Free
Parking
Parking
Free
Front Desk Services
Express Check-In and Check-Out
Concierge Service
Luggage Storage
24-Hour Front Desk
Food & Drink
Bar
Café
Room Service
Public Areas
No Smoking in Public Areas
Smoking Area
Cleaning Services
Laundry Service (On-Site)
Business Services
Fax/Copying Service
Additional charge
Meeting Room
Additional charge
Accessibility
Wheelchairs Available On-Site
Stair-Free Property Entrance
Safety & Security
Smoke Detector
CCTV In Public Areas
Fire Extinguisher
First-Aid Kit
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 11:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeContinental, Full English/Irish, Gluten-free, Vegetarian
| Age | Fee |
|---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Paying at the Hotel
Property Description
- Number of Rooms: 54
Set in a prime location of Wells, Best Western Plus Swan Hotel puts everything the city has to offer just outside your doorstep. The hotel offers guests a range of services and amenities designed to provide comfort and convenience. Service-minded staff will welcome and guide you at the Best Western Plus Swan Hotel. Guestrooms are designed to provide an optimal level of comfort with welcoming decor and some offering convenient amenities like heating, desk, telephone, television, shower. The hotel offers various recreational opportunities. A welcoming atmosphere and excellent service are what you can expect during your stay at Best Western Plus Swan Hotel.