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Copthorne Hotel Wellington, Oriental Bay
4.1/5115 Reviews

Copthorne Hotel Wellington, Oriental Bay

Oriental Bay Oriental Bay|1.68km from Kio Bay
I don’t normally like to stay at this hotel but decided to give it another go as I do like the location and views from the harbour view rooms. Mistake. The room was well over-priced at $340 for the night and the service was poor at every step of the way. Parking is limited, tight and if it is raining, you can get quite wet if parking across the road. If parking, there is no way to enter the hotel as the door at the car park side requires a room key to access. Impossible when you haven’t yet checked in. I rang the bell for service several times with no response. I eventually knocked on the door when a staff member saw me, she let me in and promptly turned her back without acknowledging me. Reception is actually 7 floors down but this staff member certainly wasn’t going to tell me that. After checking in, and paying $25 to park across the road, I was then told to put a pass on my dashboard. Yep, they have all the vehicle details from check in, but insist on you then going up 7 floors, and walking out of the hotel and across the road to put the pass on the dash otherwise you risk being towed! Reception already has all the details. This all took longer because one of the two lifts was out of service. Check previous reviews - this is not new. I thought I’d go to he bar for a drink after this however it was closed to the public for a private function and I was told I could not be in that area. At this point I decided to go elsewhere for dinner. On exiting the one lift that was working, it was blocked by a vacuum cleaner that had been placed across the lift door by a staff member. I chose to eat breakfast elsewhere and got out of there as soon as I could. I used the express checkout - but never received a GST invoice / receipt. I had to follow that up also. I stay in hotels regularly for business - it won’t be this one again. No part of this experience was well executed. I advise businesses on how to deliver a great customer experience. This hotel is a case study in how not to do it and that is the only thing that I am grateful for from this visit.
Richmond Guest House
3.8/577 Reviews

Richmond Guest House

Mount Victoria|1.9km from Kio Bay
My daughter said that the hotel we booked this time is the favorite, the surrounding environment is beautiful, quiet, very close to the city and tourist attractions. Go to the museum, the Capitol is more than 20 minutes walk. Mount Victoria is just behind the hotel and it is 1200 meters walk. Standing on the top of the mountain, you can enjoy a 360-degree view of Wellington and the scenery is beautiful. Going to Cuba Street, convenience stores, and supermarkets are very convenient. Because we don't have a car and don't want to take the bus, it is very convenient to choose here. I can walk to any attraction. The boss is very warm and kind. He said, ”He and the Chinese have worked together for ten years, just like a family.” What moved the words, he is very kind and friendly to the Chinese, and he gives it daily. We have prepared a free breakfast, we have to stay here for ten days, my daughter likes it very much, safe and hygienic. The kitchen in the restaurant can also be used free of charge. You can buy food and cook for yourself. It is a good place to take your children to travel. When I first came to check in, we took out the documents and showed them to the boss. He said cheerfully, ”No need to look, I know who you are,”. I think he may be a Chinese character with the Chinese for a long time. You don't need to go through any formalities to stay here, it's as simple as going home. We also choose here for the next vacation.

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