arsenecheung
July 23, 2024
Came to Wellington to meet a friend and booked two nights. Because of Microsoft's global blue screen incident, our flight was cancelled, which delayed one night and wasted one night. And the computer system of this hotel also failed due to blue screen on that day. Because of this force majeure factor, I repeatedly communicated with the hotel through Ctrip and called myself, hoping to reduce losses and refund the first night, but the hotel refused and hung up my phone rudely, saying that the risk was at my own risk. After we arrived, because we had a 6-year-old child, we had already lost one night's accommodation fee + breakfast, and the other party had to charge the child an additional 12 New Zealand dollars for breakfast on the second night.
The customer experience was too bad, too bad, and it was unreasonable.
Facilities:
The hotel house was extremely small, and there was no place to walk with two suitcases opened.
The kettle was broken and could not boil hot water.
It is definitely not recommended for travel
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