Copthorne Hotel Wellington, Oriental Bay

Didn't actually stay here as I choose the wrong date and was really gutted as couldn't get a refund

This was our third stay at the Copthorne and have always enjoyed it.  Very comfortable and friendly front of house staff. The big let down is mould and dirt on the floor around the outside of the shower wall.

The meals, especially breakfast and dinner, were delightful, and the bar staff added a nice touch to the overall experience. The stunning harbor view was a bonus during my 6-night stay. I had paid for breakfast in advance, expecting a hassle-free checkout. However, when I arrived at the reception to check out, I was informed that I had not paid for two breakfasts. I explained that I had covered all my breakfasts for four nights and that everything was paid. Unfortunately, we were in a rush for our train, so I reluctantly paid again for the extra breakfasts. Once I got home, I contacted the hotel to clarify the situation. I reiterated that I had paid for everything and questioned the additional charges for two breakfasts when we had only enjoyed four nights' worth. The manager assured me she would investigate, but I did not receive a follow-up. Upon calling again, I learned from the reception that there had been an error; I should have only been charged for four breakfasts. Despite recognizing their mistake, the manager offered no apology or discount, disappointing us. This experience underscores the importance of proactive management in addressing such issues to ensure guest satisfaction and trust. Your feedback is crucial in shaping the hotel's service standards.

The staff were very friendly, welcoming & very efficient. They took the time to go out of their way to make us comfortable. The lift & room was just a little bit older around the edges, but still very good! The bed was heavenly-soft & lovely, we just wish we'd had time to rest & relax more than one night in Wellington!

Enjoyed our stay at the Copthorne...great location and friendly, helpful staff

Probably one of the worst stays I have had in my travels. The cleanliness was something of 3rd world standards, absolutely atrocious for what the hotel is representing. We had paid extra for an ocean view room and did not at all receive this we were put in a second part of the hotel behind the main one. Ask at reception and were told there as nothing they can do and to talk to trip.com. Parking is a nightmare. Customer service was non-existent. The hotel is clunky in its layout. It was like staying at worst backpackers you could imagine. Only positive thing I have to say was that the bed was comfortable so that was something