KayCoe
August 27, 2024
Dirty sheet on the bed. Told reception staff who gave us a clean sheet but when we put the sheet on the bed it was covered in dirty black marks, went back to reception and got another sheet. Told reception staff we only wanted breakfast on the Sunday 25th august and not Monday 26th, I didn’t realise at the time but we had been charged for 4 breakfasts instead of 2 and I hadn’t spotted this until I received the email receipt on the 26th. I phoned the hotel at Wellingborough and told the person I was talking to and she said that if we’re due a refund we’ll get it back, to which I said we will get a refund because we didn’t have breakfast on the Monday and we told reception staff on arrival that we didn’t want one on the Monday. During the night of Saturday 24th/25th the room above us was noisy very creaky floorboards, we could hear people moving around in the room for quite a while, the floor boards were very creaky. Our sleep was very disturbed that night and because it was about 2.00 am in the morning we didn’t really feel as if we wanted to get up and go to reception to let them know, at that time of the morning what could they do? We informed reception first thing Sunday morning about the disturbed sleep to which they apologised, I then asked if anyone would be in that same room on the Sunday night to which she said probably not. That night there was someone in that room again and we had another disturbed nights sleep. I phoned Premier inn to complain and asked for the good nights sleep guarantee but was told that because we hadn’t complained about it during the night we are not eligible for a refund for that night, however we did get get a refund for the Sunday night. The food available for breakfast was poor , I had a continental breakfast and according to the menu choices there should have been more food available. The restaurant was very tired looking and a bit grubby in parts, the plastic covering on the benches ripped in parts. We wouldn’t stay there again but it has also put us off staying in any premier inn in the future.