Agutamatata
February 14, 2024
The standard business room with window on the 2nd floor that I booked based on incorrect information from Ctrip was actually a restaurant. The room I moved to the 8th floor had poor facilities and poor sanitary conditions. It didn’t look like it was renovated in 1919. There was a KTV downstairs in the hotel, and I could hear the sound and fall asleep at 3 a.m. I couldn't sleep at all. The front desk has poor professionalism and low service ability. I called in advance to ask if I could park the car. The front desk said that the parking lot was full and I needed to find a parking place by myself. When I asked her where I could park, she said she didn't know. When I checked in, the front desk kept asking. He also used personal standards to make things difficult for guests, which was more stringent than the public security bureau's interrogation. After the guest's mood was affected, he got angry many times and told the guest many times that he could check out if he didn't want to stay.
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