Weihai Chengtou Beichen Hotel

The location of the hotel is very remote, it is not convenient without a car. Now almost no one is hygienic. I stayed for two nights and woke up from the heat for two nights. The room was hotter than the corridor. On the first day, I thought the air conditioner was broken, but it was automatically cooled at 9 am. The next night, I informed the front desk that the air conditioner was not cooling. Later, the waiter knocked on the door and informed that it was adjusted by the computer room. After 10 minutes, the air conditioner came on, but it stopped in the middle of the night. Can't the air conditioner be used after spending money? Why did the air conditioner turn off even though it was very hot in the room? With such a service attitude, this location is not worth the price at all.

The check-in experience is not good, mainly reflected in the following points: 1. The hotel management is chaotic. Hotels with this price and star rating are basically flash-stays. It takes a long time to check-in on the first day, and you have to pay a deposit. I saw several in the lobby. The guest complained that the breakfast was too bad and he didn't want to eat it; 2. The sanitation management is extensive, and there are hairs from previous guests on the bed and bath towels; 3. There is a problem with the drainage system in the bathroom, and the water starts to flow out after three minutes of flushing; 4. The level of the service staff is low. After the meal, they said that children will be charged separately. They are ready to pay an additional 1.4m and 40 yuan for breakfast as required. If the manager did not come, the service staff would force the children to measure it. It doesn't match the price star at all, and I will never stay in this hotel again.

First of all, the hotel is really remote. When I drove there at night, there were no street lights on the road near the hotel, and the signs in the parking lot were also very vague. I found it after wandering around for two times. The key was to call and ask if there was anyone to pick me up. I was told that there was only one Front desk, no one in other positions? ? I went into the room and called to ask if there was anything to eat. The front desk told me that there was only instant noodles. In such a big hotel, there was no food nearby. The restaurant was closed and only instant noodles were available, haha. The glass is also very dirty, the wind is very loud at night, and the air conditioner is also very noisy. I asked for a low pillow at night, and it was delivered from the front desk. You can experience it yourself. I don’t know how these good reviews come from. You can experience it by yourself😄 But the attitude of the lady at the front desk is really good, and she introduced Weihai attractions and food to me, thank you! 🙏

Before checking in, I read some reviews, both good and bad, and booked for two nights with the mentality of giving it a try. It really "lived up to expectations and exceeded expectations"👎 1. The room facilities are poor, so I don't want to comment on this point. 2. There is a transparent glass partition about 80m wide between the bathroom and the outer bedroom. There is a roller blind on the top of the glass. When the roller blind is pulled down, there is a gap of about 3cm on the left and right sides of the glass, which means that I am in the living room. It is hoped that the toilet and shower can be seen. The first time I called room service, the waiter replied that I was not sure about the situation and told me to call the front desk, and I called the front desk again, and the other party replied "Ah, is this so? I don't know, um... ah... something like that" , Another person called and told me to find someone to come and take a look... During this process, there was no professional service attitude and solution at all. The actual situation can be shown in the figure. If you are not traveling alone and there are other people, the privacy issue is not guaranteed. It took a long time for someone to come up to see it, and I gave up. During the two days of hotel check-in, the lights were turned off when going to the bathroom and showering. 3. Breakfast. Compared with hotels of the same grade, there are not many types and the management is chaotic. If there is no one to take a seat, you have to find it yourself, and if there are too many people, you have to grab it. After taking a seat, there is no sign that someone has used it. Even if the food is placed on the table, the chair is taken away by others. Also, for two breakfasts, the coffee machine failed twice. 4. During the stay, the child accidentally broke a mouthwash cup. When we checked out, we took the initiative to declare, and the front desk told me to leave the store first, and then directly deduct the compensation amount from the room fee. I insisted on asking the front desk to inform the specific compensation amount, and the specific compensation is 37 yuan each. After confirming the amount, the front desk told me again that I can leave the store, and the fee will be deducted later. At around 17:30 that afternoon, I received the deduction information, and noticed that the miscellaneous fee was 74 yuan. I called the hotel to inquire, and they told me that the compensation for two mouthwash cups had been deducted due to work mistakes... If I checked out Not sure how much a cup is, maybe I'm being scammed. The problem is not the extra 37 yuan deducted, but the work attitude and process, which are extremely unprofessional. In short, the bad reviews in the hotel reviews are all true, but the good ones, you can judge by yourself.

The new hotel seems to have a good environment, but in fact, the service and sanitation can't keep up. There are so many people at breakfast that there is no room at all, and the experience is very poor. The next day I came back very tired from playing. The management and coordination of the continued room was not in place. The room was not cleaned. Afterwards, the attitude was okay, but the cleaning was sloppy. The garbage on the table and the cups in the toilet were not washed. The paper towels were gone and they were not replenished, the coffee cup was covered with dust, and the glass outside the window was indeed dirty. There is a problem with the design of the glass door of the hotel's shower. There is no water retaining *****, and the water is not good. After taking a shower, the outside is full of water, which is very slippery and dangerous. The staff who promised to come over in ten minutes did not come. I waited for half a day For more than an hour, I called the front desk three times before cleaning, saying that every room is like this. Arrived at the hotel after 7:00 and could not take a shower until 9:30. The service was terrible. I called the switchboard to find the customer service manager and told me to contact me afterwards. It was useless to say nothing until I left the hotel the next day. It is also very slow, and the overall management is really not good.

Not recommended! Not recommended! The hotel star rating does not match the service. Hotel location: The surrounding area is the convention and exhibition center, which is very remote. There is a large-scale construction site, and there are no restaurants and supermarkets in the surrounding 10KM. Customer service: The reservation is for 4 consecutive nights At noon on the first day, the hotel called (girl, mobile phone number, non-hotel landline) asking what time to arrive at the hotel. I said around 2:00 pm, and the answer was: You can come later, our room is not ready yet. I asked for mineral water at 8 o'clock in the evening, but no one delivered it after the promise. Returning to the room at 7 o'clock the next night, the scene of opening the door of the room is as follows: the pillows are left unattended, the nightgowns are piled up on the pillows, the towels are randomly placed on the towel rack, and there are sundries on the towels. After complaining, the room manager came to the room and gave an explanation: It really shouldn’t be like this. There are standards for housekeeping, but because the hotel rooms are full today, an hourly worker was hired to clean the room. There was a power outage in the room at 20:50 in the evening. After the room staff came to check, they could not deal with it. Wait for the maintenance staff to come, and the power supply will be restored in about 20 minutes. Hourly workers, haha! Is this the service standard of a five-star hotel? Back at the hotel at almost 8 o'clock on the third night, the water ran all over the floor after taking a shower, and after calling for nearly 20 minutes, someone cleaned up the water (the customer service staff who came today should have received training, and their speaking skills and service are relatively good. In place, it can be seen that he is serious about his work, but because the staff is too small, he cannot give feedback in time). Day 3: No more feelings. Breakfast room: The breakfast room is small, with few dishes, noisy, no introduction service, unlimited flow, guests need to wait at the table by themselves. The service staff are unkempt, wearing jewelry, hair loosely tied behind their heads. front desk: In the morning of the third day, I went to the front desk to report the check-in experience. The girl in black uniform admitted objectively: We all know these problems, please wait a moment, I will report to the manager and see how I can solve it for you. About ten minutes later, the girl led me to a place with few people on the side and said: Sorry, our manager said that we all know the problem. I wanted to upgrade the room type for you, but you have already lived in a very high floor, so there is no room type available. Upgraded, if you really feel uncomfortable, what we can do is to help you return the room for the next two days. deposit: 500 yuan per room, which will not be refunded when checking out, and will be refunded after the hotel checks the room. Advantages: Newly opened hotel with newer equipment, no bathtub, no swimming pool. Pillow types are optional. It can be seen that various positions in the hotel are undergoing large-scale personnel training, but the sensory training system is not standard for star hotels.

Transportation: Not very convenient, a bit remote. It takes about ten minutes to take a taxi from here to Xianghai Hygiene: It’s okay, but the teapot in the room has mold spots, not water stains, it’s a bit green, and there’s a layer of dust on the bedside table, but everything else is okay Environment: The environment is very good. It should be newly opened in the past two years. The facilities are relatively new and complete, but the air conditioner in the room is not easy to adjust Service: The service attitude is not bad, but it will only apologize to you repeatedly and make you wait to solve the substantive problem. This is about the terrible dinner at the restaurant. It was ordered at six o'clock and eaten at seven o'clock. I was so hungry that I wanted to eat people... I ordered a 188 set meal, and the rice and the milky steamed buns were served cold. During the half-hour meal, the dishes were urged No less than seven or eight times, the response to me is that I have already urged to wait and wait, and then I can’t wait any longer, and I send a fire saying that the restaurant manager has urged and waited for five minutes. I left and didn't wait any longer. I ate the bowl of cold rice because I was too hungry and didn't ask them to heat it up again... Alas, the dinner that was a good place to stay ruined all the good feelings

It's very good, but it's more partial. It's recommended to stay by car