When I booked the room, I saw that it was self-check-in, and it was also written on the booking manual. However, when I contacted the hotel for the password, I was told that I needed to go to the front desk to get the room card. I contacted Ctrip, and Ctrip negotiated with me and told me that I didn't need to go to get the room card. Then the hotel asked me for a deposit, and I told them that I booked a deposit-free check-in. Ctrip customer service actually told me that a deposit was required. Later, Ctrip customer service checked my order and told me that I didn't need a deposit, saying that I didn't need a deposit. I told Ctrip customer service that I needed a quiet room and that the room needed two more bottles of water and slippers. But when I arrived at the hotel, I found that they still didn't provide them for me. Later, I contacted Ctrip customer service and they sent them to me. The room was very unhygienic, and the bathroom still had things that the previous guest had used that were not cleaned up. Because there were too many problems before, and none of them were solved, I didn't want to contact them again. Toiletries were placed randomly, and towels were scattered, not on the shelf. It was really speechless.
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