Guest User
January 10, 2025
I was honored to stay in this hotel during this trip. Although it may be because the owner group is too complicated that I can't remember such a complicated and illogical hotel name, as the OTA platform shows the best public opinion around Weihai Station It's a five-star hotel, and I was full of expectations before checking in.
The only thing I am satisfied with is the service attitude of the front desk and concierge, especially the big brother at the door who is very humane, but the management can't even make all departments work in unison, and no hotel staff knows the exact dining time of the restaurant on the second floor Or the menu. I went to the second-floor restaurant twice according to the staff's instructions and was told that it was no longer dining time.
When we checked in, the front desk staff told us that after 14:00 (within the check-in policy), there were only two special location rooms available. They showed us two VD/OOO rooms (i.e. empty, dirty or unsold rooms). Rooms), one is at the elevator entrance and the other is the last room. As a hotel practitioner, I am well aware of the troubles caused to front-line employees due to complicated room status or delayed check-out due to OTA benefits, so I compromised and chose the last room. After going downstairs, the front desk staff immediately called the housekeeping department to adjust the room status to VC room (vacant room), indicating that the room was set to be unsold and available for selection, and there was no preparation for the expected arrival of guests. .
Of course, these non-group five-star hotels will make profits around teams and agreements. As an OTA guest who always gives priority to international serial hotels every time I travel, I have already lowered my expectations. But in such a tourist city this hotel cannot live up to the five-star standard.
If you are a traveler who wants to enjoy quality travel in Weihai, it is recommended that you choose the mid-range or mid-to-high-end brands under the group.
I hope the management can pay more attention to the guest experience of OTA (especially Ctrip), because Ctrip's public opinion will really affect the income of your owner representatives or owners who don't understand hotels. It is recommended to call the pre-arrival one day in advance to confirm special needs. Check-in time, arrange room types in advance and control room status. The biggest impression I had during this stay was the failure of the housekeeping director to provide adequate training and the lack of synchronisation with the catering department.
Summary: It’s really fun to have snow in Weihai! However, travelers who have high requirements for travel quality are advised to choose other hotels!
Original TextTranslation provided by Google