Arcadia Resort

First of all, I would like to thank Miss Chen Jing from the front office for her warmth. I had acute enteritis on the day of check-in. Seeing that I was not feeling well, the lady quietly sent ginger sugar water to my room, as well as a hot water bottle... During my stay, she kept caring about my condition and helped me find the nearest pharmacy and clinic... I really like a hotel because of the warmth of a person👍Service awareness is crucial, sincerity is the ultimate skill...

Accompanying parents and children on a trip, the hotel's strong Manchu-Mongolian characteristics are very consistent with the grassland style. There are welcome fruits when entering the store, souvenirs when checking out, and Mongolian performances in the evening to learn about the grassland culture. Jingjing, the housekeeper, is very enthusiastic, timely, warm and thoughtful.

Very disappointed. I was attracted by the hotel's brand. I didn't look at other hotels when I saw that there was one in Saihanba. I booked it even though it was a bit more expensive. I was very disappointed. This is the first time I give a non-five-star review. I am really dissatisfied with the hotel facilities. The waiters are very good. There is no problem with pulling luggage from the parking lot, the Hada welcoming guests in the lobby, the attitude of checking in and the souvenirs. But the facilities are very unsatisfactory. The children who stayed in the room for nearly 1,300 yuan paid attention to the room. In addition to cartoons on the wall, there were a few dolls on the bed, and one of them had a thread open and exposed cotton. There was nothing else related to children: the most basic ones were no children's toiletries, no children's bath towels and bathrobes, and there were no children's water cups in the photos. There were only two sets of toiletries for adults. Is it that the default check-in for children's theme rooms is two people? The tap water is yellow. The photos can't show it, but you can see that there is sand. Because there were many people on holidays, breakfast was free of charge for supplies, and the noodle stall waited for a long time for the bowls. After cleaning the tableware on the previous table, the table was wiped with a cloth to wipe the residue, and it was not changed to wipe it again.

Very satisfied. There are welcome fruits when you come and souvenirs when you leave. There are also performances to learn about grassland culture. The butler is very enthusiastic and timely. The service is warm and thoughtful. It is a very good stay experience

The hotel environment is very good, the whole family likes it very much. The shape of the yurt is very unique, the hotel butler service, Xiao Wei's service is very good 👍 contacted us one day in advance to provide us with various tourist attractions guides. The parking master is very enthusiastic. He came to say hello as soon as we parked and helped us move our luggage 🧳 It snowed on November 1st ❄️ The hotel has a movable small heater, it is not cold at all at night, about 20 degrees. The children are very happy and feel at home.

First of all, the specifications of the hotel room facilities are not in line with the actual situation 1. There are no soft drinks other than bottled water in the room (the bottled water is not stingy enough, strictly speaking, bottled water is also considered a soft drink) 2. There is no mini bar in the room (including the form of payment) 3. The hotel claims to provide butler service. Now I asked if it was added at the hotel. The actual experience is that no one said it was available, and it was never added. Moreover, the hotel does not allow cars to drive to the lobby, and there is no butler to contact to provide shuttle and any service. What is the meaning of this? Actual experience, it happened to rain when I checked in, and the shuttle bus had to be grabbed. The security guards asked me to find a place to park in a dark parking lot. It is claimed to provide shuttle buses, but in fact there are only two shuttle buses, one large and one small, running. The other cars are either broken or parked. I can't get through by phone. I can only park the car and walk to the outside door of the hotel to grab a car to go to the lobby. As a result, I saw that someone else was able to drive in before the comments today. This is not good. Baidu Map Navigation directly went to the north gate of the hotel, but the car was blocked and I was not allowed to enter. The positioning is misleading. Facilities: They said that heating will be provided after the National Day, but it is very considerate to provide electric heaters. The main facilities are quite old, the water pressure for showering is very low, and the road tiles are also warped and uneven, which is quite bad. Be careful to step on puddles on rainy days. The soundproofing of the room is not good, and people walking and talking in the corridor are very noisy. The elevator and the lobby of the specific room building are well decorated. Restaurant: There is no management for breakfast, and the seats are grabbed by grabbing and the number of people is not controlled. Dinner is amazing. The lamb chops in the 498 lamb chop set meal purchased on the group buying platform or the hotel official group buying look like this. This is the first time I have seen such grilled lamb chops. The vacuum-packed pre-prepared lamb chops are better than this. Environment: The shape of the yurt is very distinctive. I didn’t see the legendary bonfire party when it didn’t rain. This place claims to prevent fire in the forest and doesn’t sell fireworks, but it doesn’t care about playing with firecrackers in the hotel park. Are the firecrackers thrown on the ground at the door of the room building also safe? Hygiene: It is at the level of an old four-star hotel, similar to the two- or three-star level of a large chain fast-food brand. You can't expect a five-star hotel, but it is much higher than other hotels in this area.