Hualidezhuanshen1
June 24, 2023
The hotel facilities and sanitation are all acceptable, but the service really tarnishes the facilities, environment and hygiene. I checked in at around 6pm on June 23rd and opened the room less than an hour later, but they kept us waiting. The front desk called me to confirm whether the license plate number of a car in the parking lot was mine, saying it was in the way. After confirmation, it turned out not to be mine. However, less than 2 hours after I checked in, I received a call from the front desk asking me whether I would check out before 8:30am the next morning? I asked for the exact latest check-out time and informed the service staff that if I did not check out by 8:30, I would have to check out before 1 o'clock as per their stipulated time. As a result, they told me that the room I was staying in had been booked and asked me to go downstairs to get a new room card and change rooms. Okay, the next day, which was June 24, I went out for an exam and returned to the hotel to pack my things after the exam at 10 o'clock. As a result, the hotel door was closed and I was not allowed to enter. After waiting for 10 minutes, I took out the room card and was allowed to enter. One hour after arriving in the room, I received a call from someone claiming to be a policeman, asking me to go downstairs and move the front of the car in one direction. I actively cooperated and stated that my car was parked in the parking area of the parking lot and parked in a standardized manner. They just asked me to cooperate with their activities and move the front of the car in one direction. Of course, I also I saw other guests coming down to help move the car head. Later, I went upstairs to pack my things and prepare to go out. As a result, a man stopped me and didn't let me take the elevator. He asked me to follow him. He didn't explain the reason to me. He didn't wear work clothes or work ID. He just asked me to cooperate with him. I thought he was a liar. I said the elevator was inconvenient and I went to the safety passage by myself. But he still stopped me and didn't let me go. I insisted to go to the safety passage. Later, I learned that the leaders of the province and the city were having a meeting here. Although I don't know which big leader came, I think the hotel service is really too bad. If you want to host a meeting, you can not receive foreign guests. Since you will not sacrifice your own interests for hosting a meeting, you still receive foreign guests. Then you should do a good job of management. The hotel parking lot should arrange personnel to guide foreign vehicles in order to ask the front of the car to face one direction, and arrive at the right time instead of causing inconvenience to the guests. Going to the parking lot in the high temperature of 39 degrees, the hotel's last-minute parking management will definitely greatly damage its image. The hotel did not apologize for their inconvenient and inhumane service. I will not choose this kind of hotel again.
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