Sima Sumba Hotel

The deluxe room was very comfortable and clean, and the provided shampoo/bodywash and toiletries were very nice. Really good water pressure, hot water and good wifi. The lobby is well decorated. The breakfast buffet had quite a large selection and variety, and the food overall was decent. I wouldn't say it was incredible but it was good and a very good pricepoint, and room service was friendly and fast.. I also used the pool and gym, both of which were kept very clean as well. Staff were extremely nice, and accommodating. I really enjoyed my stay, and I would stay again.

This hotel is very nice. The place and all the facilities look new and clean. The rooms are also very good (bed, mattress, shower, etc…) But, the service is terrible!!! The service is horrible!!! Special at the restaurant! Their service made me and my wife have an unpleasant experience in this hotel. The breakfast it’s the food from the day before, even the coffee! In the room’s tv they offer a SPA service but in the en they didn’t have any therapists available. In the restaurant we had to wait long long time for the food! I don’t recommend this hotel.

I booked the hotel on their official website and was asked to make payment to their Indonesian bank account before my reservation could be confirmed. So I did. But upon checking in I was asked to make payment for my hotel room. I told the receptionist Roswita that I had already made payment to their bank but she insisted that I paid at the reception counter. Not quite sure what was going on and not wanting to pick up an argument at the reception counter, I made the payment which as more than the agreed price online. Fortunately, I only stayed for one night. Upon checking out, I checked to see if they had double charged me. Indeed they had. The male staff at the reception counter on 23rd March 2025, told me that he would check with the finance team and get back to me. More than a week after I sent a reminder as there was no news. About 3 weeks after, upon my prompting, they replied on whatsapp to say that the Finance was on leave and nothing could be done. It is now almost 2 months and I am still not refunded for being double-charged. All this while, no updates have been initiated by them and they only respond when prompted. Do not stay in Sima Sumba Hotel!