How can you substitute a piece of wood for a towel rack bar and think that is OK? I'm not talking a varnished, laminated piece of wood. I'm talking a piece of 2X4 cut to fit between the two brackets! That's what I found in my bathroom, and I might add the smallest shower I have seen in any hotel bathroom bar none. And for $80 a night I would have expected more. I'd like to know which rooms the people who gave this hotel an overall rating of over 7 stayed in...certainly not number 8. Oh, and to add insult to injury, the remote only worked to change the channels and look at the guide. You could not power on, mute or adjust the volume on the remote. Oh and then there's the matter of the jacuzzi in the room that didn't work and from looking at it obviously hadn't been used in some time. A disappointing stay to say the least.