Guest User
February 24, 2024
The accomodation is okay, but the communication is poor enough to recommend avoiding. In summary: - They owe us a refund (as stated by the manager), which we have not received, it has been over three months - Very poor communication, including regarding crucial details and frequent cancellations to activities (without communication) - They do not cater to vegans, despite stating on their website that they cater to vegans and us emailing in advance of our stay to confirm that vegan options will not be an issue. - The reef shark tour involves the staff feeding the fish and sharks to attract them. I don’t know enough to say whether this is safe or not for the animals, but included it for those who do know. If it is safe, it is a worthwhile and unique experience. You get plenty of time in the water. We saw two reef sharks up close and so many amazing fish. - We did not get to do the shark diving tour due to early evacuation, but were going to. We were a little scared but the marine biologist helped us make a decision and feel comfortable. - The rooms themselves were nice enough. - The beach is okay for snorkelling but not leisurely swimming - There are some walks around the island that we did not have time to do. Poor communication: - We were due to check out on a Wednesday. On Monday evening we accidentaly (and thankfully) found out from other guests that there is a cyclone coming and we have to evacuate the next morning, on Tuesday. We had no reception on the island and the wifi signal is only at the bar and very poor (non-existent most of the time) and so could not get weather updates. South Sea cruises did not notify us and neither did the hotel. Thankfully at dinner we were able to speak to the staff who said they made the announcement at lunch regarding evacuation. However, we were at the resort’s reef shark tour during this time!! Their activity! Furthermore, lunch is served during a window, so it cannot be expected that everyone would be there during the announcement. The appropriate thing to do is to additionally individually notify guests. The manager was empathetic when we spoke to her and did apologise for this and offered a refund for one night of accomodation and meal plan as we would have to leave one night early. Hence, we were not going to mention this issue in the review. However, the refund has not been received and we believe the lack of communication is important for others to note. (Note I have emailed the company several times and they have stated that they have issued a refund and will send a receipt several times. We have not received a refund or a receipt, and Barefoot Kuata stopped responding.) - We were very keen on the reef shark tour. When we spoke about booking a tour for the day after we arrived, we were told that the only availability is for 8am the following morning and we need to be ready well in advance. We were exhausted and really needed a sleep in but did not want to miss the opportunity and so signed up