Residence Inn Lansing West

The staff offers exceptional, friendly service, ensuring a smooth check-in. The location is great, close to the town. Guests appreciate the comfortable, spacious, well-appointed rooms for a good night's sleep.

This hotel still carriers the Marriot franchising name but haven stayed at many Marriot's across the country and as a former employee of Residence Inn in East Lansing, MI - I can tell you this location will not brandish the Marriot name for very long. Unless they make some major updates they will not pass their next inspection. I stayed here 2.5 years ago and it was excellent. But it is apparent there is new management. They claim to have several amenities; a pool that they claim is safe to swim in but is green and stinks (front desk admitted the pool had not been treated with ANY chemicals in 3 days but it appeared to be longer). Hot tub was just a few inches of stagnant water with (4) orange cones with caution tape around it. 24-hour business center is a single PC that is stuck at a DOS prompt trying to start up. Our first room wasn't super bad on first look except the heating/cooling unit would not heat the room any warmer than 60 degrees (it was 30 degrees outside and snowing). So they moved us to a new room. But one other issue i noted before we moved is that one of the bedroom doors looks like it had a hole from someone punching it and the fix was a large gob of dry wall mud just slapped into the hole. Didnt try to sand or smooth anything. Just a handful of drywall mud. So we get moved to a new room. Within this room there was a fire place - but it was broken and missing many parts. BUT the heating unit would get us to above 70. When I reported to front desk they indicated that NONE of the fireplaces in the facility are operational despite advertising these on their website for the West Lansing location. Stains all over the carpeting and walls. Crayon, paint, and nail polish at toddler height on many walls and all of the furniture. Many of the floor tiles in the in-room kitchenette were broken. One bedroom had the front shroud to the vanity missing. Appeared that someone took a knife or a screw driver to both bedroom doors and the ottoman (digs and slashes in each). in room kitchenette had a range and oven - did not work (i pulled it out and made sure it was plugged in - all electric - would not operate. Front desk blamed housekeeping). Glass wear - many cups had chips in them and were unsafe. Microwave had a crack in the shroud. One of the sink bowls in one of the bathrooms was cracked. Gap between the oven and the counter was caked with appeared to be years worth of food debris. EVERY single pan had old food debris stuck to them. Everything is broken and the only response front desk and management had for us is "We definitely are do for a renovation". Which of course is NOT a fix to a lack of routine housekeeping and maintenance. I am guessing there is NO executive housekeeping manager inspecting the rooms after they are being cleaned as NO standards are being maintained. For all of this they wanted $200.00 per night. No thanks. DO NOT STAY HERE. P.S. we found a dirty diaper on the pool deck. Told front desk they said they would take ca

The front desk team was great and very friendly. The maintenance was very fast I asked about my curtains they replaced them the next day miss Brittany was a great help. Mr. Jason makes a wonderful weekend breakfast. Miss Rose always leaves my suite clean and smelling nice.