Residence Inn Lansing West

While more could be said, I will try to hit only the main points. The good: When we arrived Friday night, Jan 17 2025, just a little before 6, the front desk lady was very friendly. She ended up upgrading our room for no good reason. She signed us up for Marriott rewards, then gave us a goodie bag as well as a bottle of chardonnay. She was super friendly the entire time. As far as hotel breakfasts go, they did a good job with the food offerings (NOT the attendant - more below). Biscuits and gravy always helps. They were tasty. The bad: My wife did not fall asleep until 2am. She said the people above her were not necessarily loud, but rather that it sounded like they had a squeaky sofa-bed. The sofa-bed in our room had the same squeak, so she is pretty confident it was the couch. We were in room 104. The worst part was the breakfast attendant. We came down at about 8:45. I took the last biscuit, and together my wife and I finished off the eggs. The lazy attendant was visibly complaining about not wanting to make more food. My wife even heard her say "I don't wanna make more," referring to the biscuits. The waffle maker also did not work properly the entire time we were in the breakfast area. We noted three separate parties walk out of the hotel visibly upset about there being no food. She finally made 12 more biscuits which were ready at 9:40, so I finally was able to get seconds. A long time to wait just for a biscuit. How hard is it really to throw 12 biscuits into a microwave? Anyway, the scrambled eggs never were replaced. Oh, and did I mention that the hard boiled eggs were gone when we came down, and also were never refilled? The incredibly lazy younger lady seemed content to look at her phone the entire time. She really needs to be canned if she in unwilling to chance her attitude regarding work and people.

This hotel still carriers the Marriot franchising name but haven stayed at many Marriot's across the country and as a former employee of Residence Inn in East Lansing, MI - I can tell you this location will not brandish the Marriot name for very long. Unless they make some major updates they will not pass their next inspection. I stayed here 2.5 years ago and it was excellent. But it is apparent there is new management. They claim to have several amenities; a pool that they claim is safe to swim in but is green and stinks (front desk admitted the pool had not been treated with ANY chemicals in 3 days but it appeared to be longer). Hot tub was just a few inches of stagnant water with (4) orange cones with caution tape around it. 24-hour business center is a single PC that is stuck at a DOS prompt trying to start up. Our first room wasn't super bad on first look except the heating/cooling unit would not heat the room any warmer than 60 degrees (it was 30 degrees outside and snowing). So they moved us to a new room. But one other issue i noted before we moved is that one of the bedroom doors looks like it had a hole from someone punching it and the fix was a large gob of dry wall mud just slapped into the hole. Didnt try to sand or smooth anything. Just a handful of drywall mud. So we get moved to a new room. Within this room there was a fire place - but it was broken and missing many parts. BUT the heating unit would get us to above 70. When I reported to front desk they indicated that NONE of the fireplaces in the facility are operational despite advertising these on their website for the West Lansing location. Stains all over the carpeting and walls. Crayon, paint, and nail polish at toddler height on many walls and all of the furniture. Many of the floor tiles in the in-room kitchenette were broken. One bedroom had the front shroud to the vanity missing. Appeared that someone took a knife or a screw driver to both bedroom doors and the ottoman (digs and slashes in each). in room kitchenette had a range and oven - did not work (i pulled it out and made sure it was plugged in - all electric - would not operate. Front desk blamed housekeeping). Glass wear - many cups had chips in them and were unsafe. Microwave had a crack in the shroud. One of the sink bowls in one of the bathrooms was cracked. Gap between the oven and the counter was caked with appeared to be years worth of food debris. EVERY single pan had old food debris stuck to them. Everything is broken and the only response front desk and management had for us is "We definitely are do for a renovation". Which of course is NOT a fix to a lack of routine housekeeping and maintenance. I am guessing there is NO executive housekeeping manager inspecting the rooms after they are being cleaned as NO standards are being maintained. For all of this they wanted $200.00 per night. No thanks. DO NOT STAY HERE. P.S. we found a dirty diaper on the pool deck. Told front desk they said they would take ca

What a welcome we got - great staff and good amenities - very good upkeep of the property. Comfortable room. We really slept well. Nice hot breakfast with juices and coffee. As a Bonvoy Platinum for life customer, felt welcomed. A great send off by the ladies at the reception. Well done Team Residence Inn. Will be back on our next drive to Chicago from Canada!!

The front desk team was great and very friendly. The maintenance was very fast I asked about my curtains they replaced them the next day miss Brittany was a great help. Mr. Jason makes a wonderful weekend breakfast. Miss Rose always leaves my suite clean and smelling nice.

I wouldn’t recommend this place to my worst enemy. i had a little birthday get together there got the two bedrooms suite with the fireplace me and my friends were racially profiled by autumn and this lady with green hair , they called the cops on us 5 cops pulled up and we had just gotten back to the hotel from spare time and when we got to the room we ate the rotel i made so we weren’t gonna eat and talk and you walk past this other room on the hallway and you hear people yelling and stomping so automatically they think it’s us just bc we’re black ? what do you gain from being racist ? so thank you autumn and the lady with the green hair you ruined my day and i will be calling corporate i want you guys fired for ruining my bday and racially profiling me. and i have videos too i want yall to look at them security cameras and see what they were talking about too bc when one of my friends went down there he overheard them talking very racist . so don’t even try to lie bc i got stuff on camera and yall have it in 4k too

Was pretty disappointed.. The room was very run down. Curtain falling off the wall, stained carpets, stained couch, tack ***** showing in the kitchen, the bathroom vanity missing a whole door, stained/water damaged walls. The room itself wasnt the cleanest. Plus.. absolutely no room service. We were there 3 nights and not once did we get clean towels or garbage taken out. Wouldn't recommend.