Holiday Inn Express Milwaukee-West Medical Center

Good breakfast;))

This is our second time staying at this location. It has been great both times. We are in town to see our kids and this hotel meets all our needs

Requested late checkout online & confirmed at check-in. Was never put into system& had some issues with housekeepers because of it. Bathroom- ceiling water damaged, tub very very slow draining, towels felt life lufa bars. Beds firm & pillows soft. Room was clean.

Efficient and friendly front desk staff. Unfortunately, in common with many hotels, the furniture was uniformly uncomfortable. Lack of a proper couch or armchair seriously impacts ability to relax.

I checked in about 7pm, credit card machine wasn't working at check in, they wanted a $50 deposit for "incidentals". At 9pm I got a call from the front desk that the credit card machine was working now and to come down and pay the $50 incidental fee, I said I was in bed in my pajamas and wasn't going to get out of bed and get dressed to come down. At 11:20 pm someone from front desk called and said I would have to come to the front desk and put the $50 " incidental" on my credit card. I was woken up with the phone call, I said what time is it?? they said 11:20!! I said what the hell is the matter with you calling me at this hour??? and hung up!!! Then in the morning at 7:50 am, had a loud pounding on the door, this is the Management I need you to come to the front desk immediately and pay your $50 "incidental" fee, I said I wasn't even dressed yet!!! he said how long is it going to take?? I said when I get ready and come down for breakfast!!! When I got ready and went to the front desk first, I said what's the issue that someone had to call and wake me up at 11:20pm when the card machine wasn't working when I checked in?? What is an Incidental charge for anyway? I was told if I bought any snacks or damaged anything in my room. I said I'm 74 years old I am way beyond doing any damage to my room!! So your going to charge me $50 now on my credit card and when I check out in 30 minutes you will refund my $50?? The woman clerk said well then we will just waive it this time!!!

Everything perfect except the communication with the room service area. It got fixed but might be worth it to take a look at it.

The flush in the toilet did not work properly. The water was running all night long. If the water was turned off, it would take forever to get the tank to fill up before you could flush. I told the lady at the front desk the next day about it and she offered to have me change rooms as there was no one to fix the problem until the next day. The floor in the bathroom at one corner was damaged, there was a large crack on the floor

Overall everything was great! The only exception was the bed was a little too hard for my back. Also our door didnt close thoroughly meaning that you could literally see light while looking through to the outside while it was closed and locked. Someone might want to look into that. That kept this momma who had her 11 year old sleeping in the bed next to her up all night as my anxiety wouldn't let me sleep. Husband was not worried but i still was. Otherwise it was a really nice hotel and hotel room.