Villager Motel & Glen Manor Estate

Pros: Great location. 5 minute walk to Watkins Glenn State Park, Seneca Lake, Captain Bills Cruises. Clean rooms, very warm clean pool, security all outside doors locked only keys to customers. Staff was very accommodating. Cons: No coffee maker in room, AC did not work well, rooms are clean, but outdated. Only 1 free outlet to charge two phones. Big Con: No Wife, or internet reception. Still for the price point and location, I would recommend to people on a budget.

My husband & I went for NASCAR weekend. Selected this motel to stay one night. There are 3-4 women who work the front desk. They are all very very nice, except for the oldest bully one who is also the owner/manager (found out later). The first room we were given smelled terribly of pee, the whole bedroom. It was disgusting & downright depressing. So we went to the front desk to ask for another room. A Very nice lady came down to give us the adjacent room. We moved all our stuff from the 1st room to this new room. Settled in. Went to the bathroom & sink was completely blocked. Went again to the front desk. The bully lady says to me- ‘So first you wanted a different room and now YOU have a problem with the other room as well?’ . Wow. She sounded very disturbed and angry at being told that her rooms were having problems. The bully lady & another woman came to our room and tried to fix the sink. It started draining slowly. Bully lady made few more snide remarks and left. Then we used the toilet. When you sat on the toilet, the whole toilet shook and moved from side to side and mage a huge sound. Felt like you would fall down along with the toilet, while in the middle of ur business!! It was so scary! And the tank wouldn’t fill up!!! We went back to the bully lady. She came to our room and said- ‘did you touch it? How is it not filling’ Bully lady is something else. Then she tried to fix the tank, my husband figured out a way with the main valve (all this after paying 185$ a night). And she said well yeah, we can’t do anything about the ‘shaky’ toilet. And She left. We tried not to let our moods ruined and left to walk around town and grab dinner. These ladies leave at 8:30pm and they sounded as if there is no help or plumber after they leave. When we came back to our room at 10pm, our sink was completely blocked. The toilet shook even harder when you sat on it and the tank wasn’t filling up. Everytime my husband had to come & move the valve a certain way for it to fill. And it felt like it would get blocked anytime! We didn’t call the front desk because we didn’t want to disturb the old ladies. I felt bad calling them at this time of the night. Imagine brushing your teeth in that blocked sink that didn’t drain for half hour. It was disgusting. The next morning was traumatic again because of the state of the bathroom. They tell you that they have complimentary coffee & breakfast but it starts at 9am. Can you believe that? It should start at 6 or 6:30. At 9am when we went to return the keys & check out, my husband told the older bully lady that we should get a refund because your bathroom is broken and our stay was horrible. Omg guess what she said- she said you are lying because ‘we’ fixed it when we came to your room last evening!!! Never in the history of our lives hve we had such a terrible experience at a hotel/motel. Even the Motel 6 have better service than this. Imagine the owner being so delusional that she refuses to accept a feedback and mak