Best Western Plus Waterloo

This hotel is housing Afghani refugees on the first two floors. Hotel patrons are on floors above that. Great breakfast!! One of the best I've ever seen. There was a self serve Nespresso coffee machine. The flat white I had was amazing.

The bed was super comfortable. Room was clean. Bathroom was nice. I believe this hotel is also being used to house new Canadians which meant you had to be extra cautious in the parking lot as kids were playing in the parking lot freely aswell as running up and down the halls. Our solid curtains didn’t close so we had the parking lot light shining into our room as we slept.

Quite enjoyed it. Only thing I disliked was the walls seemed extremely thin. Excellent stay though and excellent service.

Room was a bit hot even with the fan turned on all night, room was clean and comfortable otherwise. Service was great but restraunt was closed

This was our first time here and it was the worst hotel experience we have ever had. This was our engagement weekend. The second day there our fire alarm randomly started going off. We had no idea why and no staff even cared to find out why. We kept turning on the heat/fan and it would continue going off. We were told they would have someone come look at it and they never did. At 5am we got woken up to it going off yet again. We called down stairs and they shut it off. 5 mins later did it again 2 more times. When I went down stairs to find out what was going on I was told that it wasn't even showing down stairs. They attempted to turn it off and couldn't. Her solution was to wait till 9am for maintenance to start working. I asked her ti call a supervisor and when she did that supervisor told her you woke me up don't call me again. Yet I was woken up and given 0 solutions. I was offered a new room but I would have to then pay more for it. This was the worst experience I've ever had. I would never go here again. The staff that was working had 0 idea how to even do her job. She kept saying she would do something and then never did it. She kept trying to ignore and avoid me Save your money.

The hotel overbooked and cancelled our reservation without notice. They blamed it on **********. This has never happened before. I read that it happened to someone else. I think the hotel just rented the room out to make more money. I was stuck trying to find another hotel last minute. Terrible service.

Liked the hotel overall. I’ve stayed in a few in the area, this one was by far the most quiet. I did find the water in the room to be scalding right away, had to run for a bit to get a cooler temperature. The pool however was unpleasantly cold. Other than those couple things, it was great.

The hotel was booked and paid in full through *******. At check-in, they could not find the reservation. They proceeded in charging for the room again without my authorization. They asked to take a deposit of $100 and then took full payment for the room, in effect getting a double payment. I wasted hours trying to get them to correct it, and still waiting for my double charge to be resolved. This was a horrible place, every employee had a different story, I don’t know who was being honest with me. At check-out, I was told that they explained that they had cancelled my reservation, never advising ******* or me. Will never stay at a Best Western again. The overall hotel premises, the hallways were littered with food wrappers. Did not try the complimentary breakfast, it was too annoying to be on their premises. Strongly advise that you do not go to this place.