Guest User
March 5, 2023
Normally this wouldn't be a place I would book, but I was meant to travel with an Italian friend of mine for a weekend at the coast. Due to unfortunate circumstances, I ended up having to travel alone. Without a doubt, this place is entirely catered to Italians. Not that this is a terrible thing, nut at the same time, all conversations were in Italian, the menu of the resort restaurant was in Italian, there is an Italian travel agency on the premises which is very clear with all the blatant marketing (too much to be honest, I don't want to be bombarded with its advertising directly in my ocean view), and the staff for the most part, other than at reception and the cleaners, are Italian. They literally brought in their own staff to cater to Italian tourists. You'd think they'd help the Kenyan economy, and hire more Kenyans. This was Club Med for Italians...organized bocce ball, volleyball, Italian pool DJ, etc. If that's your vibe, great. The pool is nice, but man if you want to grab a seat with a beach view, you need to claim your spot at like 6am otherwise you will have a hard time finding a lounge chair. The resort is losing on good real estate by not including a beach front restaurant...instead it's totally tucked away by the 2nd pool. The food is underwhelming and expensive compared to other restaurants in the area. They upmarket drinks by 200ksh and food by 500 plus for less than subpar food. The breakfast is okay, buffet style. All the normal foods you'd expect with the opportunity to order pancakes, crepes, or an omlette. It was also nice to have a self serve coffee machine and the option to select for a variety of coffees in the automatic machine. The rooms were completely outdated and uite frankly not a good value of money for what we were asked to pay. Very basic. No shower gels (e.g. shampoo, conditioner, soap) was provided which is a basic necessity and standard in any hotel. That really upset traveling on an airplane, not being able to carry liquids in my carryon and then the hotel not providing bare minimum bathroom toiletries. Can at least provided everything in reusable bottles that get refilled to save money. I ended up having to buy something in the resort gift shop since the resort is not near any grocery stores that would sell these items. Talk about needing to pay 800ksh for something that sells for 300ksh normally. The mattress was absolutely terrible and only a top sheet was provided. The chairs in the room were stained and looked funky with the stains. The rooks could definitely use some love and care and a total makeover. Finally, the customer service could definitely be improved. Most of the staff was rude and unenergetic and could care less about the substandard room amenities and didn't try to solve any of the room issues. The air conditioning also was unstable mind you. The other staff didn't bother to interact once they realized you were not Italian. Overall, yes the resort is located on a nice part of the be