Park Hyatt Washington DC

This is an utterly comfortable hotel, nicely located, and with classy amenities. Our suite was very spacious, and feel very much like a comfortable home, a large living room plus a well-appointed bedroom. We enjoyed the hotel.

Helpful, wonderful staff. Delicious food. Beautiful suites insulated from external noise and sound with desk, sofa, lounge chairs, table, perfect bed and pillows, walk in closet, huge bathtub, walk in shower with shower head releasing massaging water, and daily linen and cleaning service.

Megan's hospitality and detailed explanations during check-in were very impressive. At check-out, Carla's efficient handling of the process and expression of gratitude were equally remarkable. The hotel was clean and the staff were friendly. The breakfast, in particular, was very sophisticated and delicious. They promptly accommodated our late check-out request without any delay. Overall, everything was perfect.

I did a staycation for one night via Amex FHR. I was given a printout of what benefits were included and I was also able to get this via text. we checked in later, and an upgrade was not yet ready, but we opted to wait another 30 min to get a junior suite. The bathroom of the suite is the star, I really love the le labo products and the rainfall shower and deep tub. The rest of the room has unimpressive mid century modern furnishings. For a suite there was only one tv that swiveled between living and sleeping areas, and the WiFi wasn’t working well so we couldn’t cast. So the room was just okay. We dined at the Blue Duck Tavern which was a fantastic use of the $100 food credit, the meal was excellent. We did room service for breakfast which came on a tray and not a table and without any water, so the room service experience was not very luxe. The service everywhere was great, I wish there was a bit of acknowledgement that we had chosen to stay there for our first wedding anniversary but literally nothing, when at other hotels there has been champagne or a treat or a note for birthdays. I had a really great time overall, I felt I got a good value because of Amex FHR, but I wouldn’t go out of my way to stay there again with lots of other luxury hotel options in the area with a bit more of a classic furnishing style and awesome room service experiences. To note, the gym and pool are in a separate building and I went there to get water, there wasn’t a water fountain just bottles of water. Nice looking gym and pool though! I liked that there was coffee in the lobby and newspapers

I'll preface by saying my expectations are higher at a Park Hyatt property than at a more mid-range hotel, but at every opportunity to provide service, the Park Hyatt Washington DC failed. I booked 1 night through Amex FHR which includes 12:00 PM check-in based on availability. In 2 separate pre-arrival emails, I informed the hotel that I was really hoping to take advantage of that benefit to get ready for an early evening event and informed them of my planned noon arrival time. The strange service began at check-in. I was offered an upgrade (I'm entitled to space-available upgrades based on my Globalist status and my Amex FHR booking), but then told there wasn't actually an upgrade available (ok, then why mention it?). Ultimately I was told my room wasn't ready so I waited 90 minutes and then inquired again. I was informed that the room still wasn't ready so I asked if an upgraded room was available immediately. The desk agent magically found a room in my original category. It seems they were waiting for a specific room to be cleaned for me instead of any room in my booking category, even after I expressed that I was hoping to take advantage of my early check-in benefit. This lack of problem solving from a luxury property is alarming. After entering the room I discovered the fridge was completely full of minibar items so I requested some ice to chill some items for my event (there are no self-serve ice machines). The front desk instead said they'd bring up an empty fridge. The fridge arrived promptly, but it was huge (almost 4' tall), dripped liquid all over the carpet, and was ultimately broken. After returning from lunch to a completely warm fridge, I requested a few buckets of ice again. Only one was brought to the room so I went to the front desk to request more, which seemed to perplex the staff and took an excessive amount to time to be delivered. I returned after my event to find that the hand towels we had been using were removed during turndown service but not replaced. Again this was strange as it was the only evidence of turndown service (no water placed by the bed, no chocolates, etc). It was too late to request replacement towels so we just went to bed (in fairness, the beds were comfortable). The next morning at breakfast the restaurant was full of uncleared tables of dirty dishes and the poor service continued. We waited over an hour for omelets, the $24 fruit plate consisted of sliced apple and smashed berries, and we had to flag down the waiter for everything (silverware after our forks had been cleared, refills of water, a forgotten side order, etc). The restaurant is self-proclaimed "Michelin distinguished" but provided service below the level expected at your average diner. I responded with my issues to the standard Hyatt post-stay survey and then directly to an email from the front desk supervisor; I received a standard, impersonal reply to the survey and zero response from the supervisor. I usuall

Very friendly staff and clean room. Check-in took around 10 minutes. Breakfast at Blue Duck Tavern was excellent.