West End Washington DC, Tapestry Collection by Hilton

In the center of Washington, the location is good, and the taxi is basically the starting price. Parking is a long-standing problem like other DC hotels. The street party in front of the hotel is free on weekends. The room is very large.

Location close to bus stops and subways. The area is quiet, with Trader Joe's a 10-minute walk away. There is a refrigerator and microwave in the room, so meals were cheap. There was a water server at the back of the front desk, so drinking water was available for free. My personal disappointment was that, although the hotel description said there was a gym, there was no such facility. Also, the refrigerator was set to a very low temperature, so all the food I had put in there froze, which was disappointing. Also, the front desk staff was not knowledgeable or experienced, so I was charged twice for my accommodation when I checked in, and after Trip.com asked me to pay the money in advance, it took almost three weeks for the refund to be made, which was really disappointing.

The room is warm and the location is quiet. But the details need to be improved. For example, there are only stairs to enter the door, and it is not friendly enough for people carrying luggage. The staff is friendly, but they don't take the initiative to explain things like breakfast. Sometimes I ask more.

Your room will only be cleaned once every 5 days unless you request it. You can get new towels if you ask. The water machine in the lobby was broken and left unattended with no sign of it being repaired. It is convenient to have a sink separate from the bathroom. There are stairs at the entrance, and you have to climb several flights of stairs to reach the lobby, so it is not handicapped accessible. Strollers may also be a problem.