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5 star

Conrad Washington DC
4.8/5135 Reviews

Conrad Washington DC

Penn Quarter Washington D.C.|0.49km from Chinatown
In summary it’s a pleasant, very well-located hotel, and FOH staff work hard to keep customers happy. But poor fit and finish in rooms, chaotic housekeeping, billing issues, and slow customer support aren’t in keeping with the luxury positioning. In depth: Reception staff were superb: friendly, helpful, professional, and a surprise upgrade to a suite was most welcome. The restaurant is also very good and its staff, while occasionally overattentive, do a good job. Location couldn’t be much better for easy walks to a plethora of DC’s sights, museums, restaurants, shops, and transport. The rooms lack a luxury look and feel. They’re spacious and afford impressive views, but blandly and sp****ly furnished in a way that feels very cost conscious. Sound insulation is poor, to the extent that conversations and TVs in neighbouring rooms are clearly audible, as is street noise during peak times. Water pressure is extremely low, so the rain shower is rather more like soft drizzle . As with other Hilton hotels since the pandemic, there’s no minibar, no menus, no guest directory. It all feels rather spartan. Housekeeping is poor. Carpets and soft furnishings seemed grubby. The sofa, in particular, had several stains that looked like they could be removed if anyone cared to try. Clean glasses placed in the room had lip marks on the rim. Our coffee supplies were often not replenished. The second time we mentioned it, on returning to our room, we found two plastic bags stuffed with coffee, sugar, and cream dumped on the table — a distinct “here, stop bothering us” vibe. The breakfast, though very nice, is costly if you’re not getting the Food & Beverage Credit. There’s no end of alternatives nearby. There’s an obligatory 25% tip plus $5 delivery on room service. Laundry costs are such that I found it more cost effective to simply buy some extra clothes. Finally, our Food & Beverage Credit wasn’t applied to our bill. Hilton don’t answer replies to your receipt, so you have to fuss with corporate contact centres, chatbots and web forms. Took nearly a week to get a response, though to their credit they cleared our food bill as a goodwill gesture.

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Top rated hotels in Washington D.C.

Searching for hotels near Chinatown? Compare room rates and reviews to find your ideal stay.
Hilton Garden Inn Washington DC Downtown
4.1/5106 Reviews
Downtown Washington
Breakfast is OK, the child is very convenient, the location of the hotel is super convenient, where to go is very close, the room on the back of the street because of the fan is a bit noisy, it is recommended to choose the room on the side of the street
Waldorf Astoria Washington DC
4.7/599 Reviews
The Mall
The price is expensive and the service is great. At night, I will place Evian mineral water and cups on the bedside table, place foot mats next to the bed and washstand, fill the ice cubes with ice cubes, and turn on the sleep aid music. It is in all hotels I have stayed abroad the best.
Grand Hyatt Washington
4.2/5116 Reviews
Penn Quarter
This was definitely a great stay. The establishment is modern, clean with very helpful staff. It is located in the heart of things. Museums, and great places to eat are close by if you want to get out and about. If not, the food is excellent in-house.
Marriott Marquis Washington, DC
4.3/5116 Reviews
Downtown Washington
While the overall hotel is nice and clean the rooms are worn and the towels are thin and rough to the touch. The carpet was fraying where it met the tile so you had to be careful not to walk on the nail ***** without shoes, the fitted sheet on the box spring which is visible had holes, and the headboard was worn. I would not choose to stay at this hotel again given the state of the rooms.
Eaton DC
4.3/5102 Reviews
Downtown Washington
A boutique hotel with a retro style, the location is very good, and it is convenient to go to the attractions~ I didn't expect the vinyl record in the room to be usable, and there is a radio station at the entrance downstairs.
The Westin Washington, DC Downtown
4.3/5111 Reviews
Chinatown
Enjoyed my stay! Perfect location, clean rooms and great customer service.

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