Best Hotels near Iceoplex at Southpointe, Washington County

We stayed here for only one night, but the experience was nice. Location for us was good as it was in middle of the shopping district in Robinson/Moon Twp, so there was plenty of restaurants nearby. The hotel was clean and the staff was very welcoming upon check-in. The room suite was nice size and had everything you needed. The breakfast was nice, the lady who was running the kitchen was great and very pleasant. She even brought fresh baked blueberry muffins right out of the oven to us while at our tables. The only negative for the hotel is the noise that comes in into the room from the hallway. In my room, the door was was a little off so there was a gap in the doorway, so noise was able to come into the room. I could hear people in the hallway to include those in the hallway after midnight. With that said, I was stay here again.

I always start a review with the positives. I also don't like to be part of the problem but part of the solution and try to always offer helpful suggestions if I make a valid complaint. That said... The room at the Holiday Inn PIT Airport was PRETTY clean. I saw dark, long hairs on the bathroom floor (my hair is short and blonde,) and in the tub which led me to think the bathroom wasn't clean. However, the toilet and sink were seemingly wiped down and plenty of towels were accessible. The beds are comfy, the rooms are large, and we appreciate the outdoor pool in the warmer months. My husband and I stay here quite often, as many as 4 times a year or more, often with a multi-night stay, and we enjoy using the pool. The location for us is convenient to restaurants, shopping and the airport. Holiday Inn Pittsburgh Airport in general meets our needs. The breakfast is very good. Lots of a variety of hot foods and coffee. The waitstaff is always helpful in bringing out supplies, refilling coffee, hot food, a ”to go” bag if needed, etc. That all said, there is this very heavy set MEAN blonde lady with glasses that makes us cower and cringe each time we enter the hotel. We DON'T want to ask her for anything as she ALWAYS makes us feel like we are BOTHERING her. She seems to work the day shift, from early morning til 3 p.m. or so, as we have noticed and we try to make my requests and ask questions AFTER she is gone for the day. How ridiculous is this?!! Case in point: During one particular stay, I asked for more bars of soap for our room. I prefer bar soap. I shouldn't have to feel ”sheepish” about asking. They are mini and not full-sized bars of soap. We usually stay an average of 3 nights when we come to town and the hubs and i prefer bar soap to the bodywash and need more than one teensy bar for the two of us between the shower and sink for 3 days of usage. Get this one....She told us to use the bodywash in the containers on the shower wall and asked us if we had checked to see if the container of body wash was full!!!?? She seems to like to provoke an ARGUMENT! Then she preceded to tell us how she was instructed to hand out the minimum as in the case of the soap. I was thinking: ” Lady, please just open the drawer behind you and give us the dang soap!!” It's NOT a difficult request. I'm thinking: What happened to the old adage, ”The customer is always right?” The staff certainly should not ARGUE with the customer. A hotel front desk clerk works in the hospitality business and should provide the customer with ”hassle free” service. NOT! We don't ask for much. We don't ask for the room to be serviced with fresh towels, etc. during our usual 2 to 3 night stay. Was asking for mini bars of soap too difficult of a request? Today in our hotel room, I went to wash my hands after leftovers from an early lunch (around 11:00 a.m.,) to find that there was NO WATER. It had obviously been shut off. Why? We called the front desk to find out what happene

The staff here is fantastic! Especially Jordan! ( I hope that’s how you spell her name) I am in the area for work, and I had a terrible experience at an Extended Stay America. I decided to stay here for a few nights. When I got here, Jordan was so kind to me and was so helpful while I was trying to figure out a long term plan because I am staying in the area for 3 months. I can honestly say she was the highlight of my week.

Well, I was expected a much nicer place from the positive reviews and the pictures. This place is pretty much a dive hotel that you stay in for a night after a long drive. We checked in for a two-night stay. I immediately did not like the place. It was old and run down -- nothing like the pictures. Checking in in front of use were five guys who were clearly coming from a work site, each holding a six pack while drinking a beer, and the two women behind us reeked of ****. This was not a good first impression. We checked into the room and were immediately overwhelmed by odors. First, someone was clearly smoking in the room. And if that wasn't bad enough, they tried to cover up the cigarette smell with a ton of air freshener. We weren't happy but sat on the bed to try to make the best of it for a night. Then the air conditioning unit started rattling to the point where there was no way I was staying. I approached the guy at the front desk and asked for a refund. He clearly wasn't happy about it but agreed to refund or money. I then asked for a receipt. He said he could not give a receipt. I thought that was nonsense but figured when I did not get my refund, I would dispute the charge. Although this hotel deserves only one star, we did get a full refund. The second star is for the they guy's honesty.

Enjoyed our stay at this location

Front desk people Janet, Nancy and Tammy could not have been more friendly, welcoming and helpful. Bed was so comfortable I didn’t want to leave! lol. It was my first time staying at a Candlewood Suites, and it won’t be the last. The kitchenette was spotless and nearly as functional as a full kitchen. I definitely will consider Candlewood Suites over an Airbnb next time I take a a long or short trip. Free use of the laundry was a big plus, and the friendliness of the staff felt genuine and sincere. I had a great stay!