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We attended a wedding at this hotel and booked through a link the bride gave us. The link did not work so we were charged full price for our stay. We had previously spoke to the hotel who said they would remove the discount for us on our day of arrival so we wouldn't miss out. On check-in the receptionist told us we would not be getting the discount as it had already been taken off the amount, it had not. They even tried to charge us £272 on check-in instead of £212 on my booking. We have ended up paying way more than we should and the hotel have not been able to give me a print out of the invoice which shows our discount. I have a print out of the room price but it does not show that a discount code was used orthat a discount is applied to the price. Terrible customer service as none of our questions have been answered and no reduction in our price. They are going to ”take on our feedback”. The reception are no help and certainly do not do their best to help solve a problem. The amount on my booking is also less than they charged me when I got there which means they have not even honoured the price it shows on my booking.

Stayed here last night on a coach trip to Durham,rooms modern and clean,small bathroom but sufficient, no fridge in room,there was a hairdryer,nice shampoo,bodywash,tea/coffee facilities. Evening meal, if you are on a trip you have to sit as a party,and the like you to share tables with other guests,but we sat on our own and insisted we stayed there,but you could tell staff weren't happy with some staring looks from the manager,the meal was OK,you get a sheet of paper with 3 choices for srarter main and pudding,we chose chicken dinner,not big meals but quite nice and hot,a bottle of wine was £14,with a discount you get with your room card,now breakfast is fantastic full English which you helped your self,warm also.cereal yougurt fruit, porridge,toast station very plenty full,would stay again, just off putting about seating arrangements,as you feel you are treat differently to other guests,and I feel its the coach party's that bring the money in.

Hotel is great for a value no frills overnight stay. Staff are friendly and helpful. Pleasant bar area with food available. Was unseasonably warm overnight when we stayed therefore room was extremely warm, no air conditioning. Clean and comfortable rooms with what you need for a quick stay.

The drive up to the castle was was fantastic as the view of the castle looked stunning. The entrance to the court yard for parking was quaint and inviting. The look of the court yard looking at all the out buildings looked inviting and very well presented. The “stocks” make for great entertainment The entrance to the reception is like looking for the secret door but the plaque at the side with history information explains why and is interesting to read. Inside the reception is is quite dark but this for me added to the ambience of the place. The staff where welcoming, polite and explained the hotel set up. We stayed in one of the room in the courtyard which was beautiful. Very nicely decorated and good value for money. The room was cozy. We’d booked to have a meal in the Knights Restaurant and we had pre drinks in the bar first The walk to the restaurant through the corridor into the central courtyard was very different yet beautiful. It’s so old and it was nice to see it was decorated and kept within “keeping” The bar again was inviting and cosy and it was great to see that the drinks and wine list was very reasonably priced. So often places know you are a target audience and inflate the prices ridiculously however in our opinion the castle had not done this. There was a good choice of cocktails and the “smoked” cocktails added that something a little bit different and we didn’t mind paying a few pounds more for the “quirkiness”. Again the staff where very professional, friendly and well presented. The walk from the bar/lounge area to the Knights Restaurant was stunning through the corridors of the castle and past a lovely looking staircase and when we walked into the restaurant I was overwhelmed as it was stunning and not what I was expecting. The arched ceiling, the lighting, the privacy of how the tables where set out we felt was very nice. We thought it all created a romantic setting. It was very secluded but included. The menu choice was good and the food was beautiful. The service was great too and again the staff were very professional, polite and very well presented. The prices on the menu varied so I would say they’d catered fo most people’s budget and it was your own choice on how much you spend Our nights sleep was comfortable and the walk back from the restaurant to the courtyard was well lit but again in keeping with been in a castle environment. Great use of mood lighting. My husband even went into the stocks on the was home (🤣) Breakfast the next morning again did not disappoint. The selection was fantastic and plenty of food to choice from Overall we can can not fault our experience. It was a lively venue with great facilities and very well presented. The staff where Courteous, polite, friendly and very well presented. I would recommend this as a place to go and stay. We must go back so we can stay in one of the castle rooms as I am sure they would be as good and maybe even more “quirkier” than the courtyard rooms which were very nice.