Warwick

Is fine

The room was very comfortable, quiet, it was also a very clean and tidy room with Tea and Coffee facilities. I can't think of anything that spoiled my stay, although, being Coeliac, I was concerned about cross contamination at the breakfast bar so it's a bit of a leap of faith, (as it is at sooooo many places, otherwise all good.

Terrible stay. Don't expect Premier Inn customer services to be any better if you need help resolving an issue. Book somewhere else, anywhere else! Useful for Warwick Castle, but if you've got kids, be prepared to go and get food somewhere else at the last minute. Place was a shambles when we arrived. Not enough staff, they closed the restaurant just before we were due to sit down because staff hadn't turned up. One of the guys who had turned up was really helpful with advising places to go to get food though. Turns out the duty manager had gone home early and left the guys on site to deal with it all. We'd booked a meal deal and for breakfast we were told the chef hadn't turned up so only continental was available but we'd be refunded for the whole breakfast amount. We were also told we'd be refunded for the dinner too. 2 days later and no refund, have waited 20 mins on the phone to be told we'd only get a refund for dinner as we had breakfast. Asked to speak to someone who could approve any type of discretionary refund. The lady went on hold, came back and said management said no. Not even willing to speak to me directly.

Great room, good bed, quiet,cleanliness in room. Car park good. Bad : Dirty lift. Only one bath towel in the room and when we went and asked for a second one they gave us 4 hand towels 🤣. No de caf tea bags and when I asked they said we hadn't been able to source any for 4 months! (This is in Warwick!)🤣 We went for a drink it the bar/lounge area - no staff around and no lights on! People were sitting in the dark🤣. Breakfast was good, but the chair seats need a deep clean - I didn't really want to sit on them.

Where we can we always book Premier Inns, the reasons are clean room, comfortable bed and great shower. Also we prefer a Premier Plus room when available, unfortunately this room was disgraceful. Spoke to the management team and I have zero confidence in their want to sort out these issues. The mold and dirt in the fridge is an environmental health issue. I have sent emails and had no response!!

Thought I'd leave this after our stay and seeing some negative reviews beforehand. We had a great time! Stayed with my 8 year old son so we could visit the castle and stay inexpensively! We were met at Reception, checked in fine. Asked about dinner, which we hadn't booked and they said we could - actually ended up getting takeaway on the first night. Good night's sleep, room was fine, breakfast great and had dinner oc the 2nd night. Just what you'd expect from any other Premier inn. Friendly lady at breakfast the next morning and all staff helpful. About a 1/2 hour walk to the castle. Or about £6/7 uber. There are buses too.