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5 star

Hotel Warszawa
4.5/568 Reviews

Hotel Warszawa

Centrum Warsaw|0.99km from St. Alexander's Church, Warsaw
The hotel is luxurious, has a boutique feel and everything about the design and decor is 5 star+. However, our weekend family stay got off to a bad start when the reception didn’t have our reservation. There was no apology and almost an attitude by the unfriendly and arrogant young lady at reception of it being my fault. At breakfast the next day, the restaurant and the quality of the food was excellent but the staff were untrained, unfriendly and on occasion could not communicate in Polish or English. Food was removed from our table when we were half way through, nobody explained the concept, ie no buffet, which was great and what could have been a wonderful experience, was let down by the staff. They saved the best for last at checkout. I was asked if I had anything from the minibar. I replied to say that I had not but reminded the lady that we had drinks at the bar that should be added to our bill. I was then shocked to be told that I would now have to wait to checkout whilst a member of staff checked the minibar in my room. I felt like a criminal at a 1 star hotel in a mass tourist resort. Again, not what you expect from a 5 star boutique hotel paying USD 300 a night and having reminded them of my bar bill. One, more senior member of staff ultimately realized my frustration and took over the checkout process, although by this point, the damage was done. Really disappointing to see this beautiful and luxurious hotel ruined by staff with no training but most of all with such an arrogant attitude that it made the whole experience feel very uncomfortable. The doormen were however extremely polite and helpful. Not enjoying writing such a negative review, I truly hope managements take action as we have been staying and eating at hotels in the Likus chain for years and have always had an enjoyable experience until hotel Warszawa.

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Breakfast

Hotel Indigo Warsaw - Nowy Swiat
4.5/568 Reviews

Hotel Indigo Warsaw - Nowy Swiat

Centrum Warsaw|0.39km from St. Alexander's Church, Warsaw
My first impression of this hotel was very good, beautiful building, modern decor, stunning foyer and easy check in. The bedroom was huge, large double bed (room was big so think they could’ve made use of space and put larger bed in) large separate bathroom with heated floor and non steam mirror, it was a standard room so no view to speak of and no bath but wasn’t expecting that for a standard room. Mr H wasn’t joining me until second day and I slept well first night and bed seemed comfortable. But it was second and third night we had the issues, be warned Friday and Saturday night there are numerous clubs next door to the hotel and they party until 5am. Mr H and I on the Saturday night especially were awake for 3 hours while the shouting and screaming and smashing bottles went on outside. It did not make for a restful sleep, we also found with 2 of us in the bed it seemed to dip meaning we were rolling into each other all night!! We didn’t complain on check out as we could hear others complaining, plus we were leaving on the Sunday and knew we wouldn’t be back because of those very issues so didn’t see the point in complaining. We had breakfast and must say for Warsaw it’s very expensive around £20 each however it is excellent quality and variety. Served a La carte but you can pretty much have what you want and as much of it as you want. The smoked salmon bagel was particularly good and they serve sparkling wine and juices freely. Mr H had an omelette and pancakes and there was no problem with ordering extra dishes. Such a shame about the noise as this hotel could be a five star review.

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Top rated hotels in Warsaw

Searching for hotels near St. Alexander's Church, Warsaw? Compare room rates and reviews to find your ideal stay.
Hotel Mercure Warszawa Grand
4.4/5109 Reviews
Centrum
We stayed with family only for 1 one night prior to flight. Hotel is conveniently located in the center of Warsaw, 5-7 minutes work to famous landmark - Pałac Kultury i Nauki, also more or less same distance to main railway station and few big shopping centers. Old town is also easy 15-20 min by foot. Check-in was fact and efficient, as Platinum members we were upgraded to Suite - it was located on higher floor with nice view of Warsaw, did have spacious bedroom and big living room, 2 WCs and 1 full bathroom. Room also did have complimentary coffee/tea making facilities. Bed is just standard nothing really spectacular, pillows were quite average (they do not have natural down/feather pillows). As our flight was in the early morning we didn't try their breakfast, so can't comment, however we did have dinner in hotel's restaurant and it was very delicious. Hotel staff was friendly and helpful, all public areas and also rooms were refurbished not so long time ago so look modern and nice. Overall very good hotel for short stay with excellent value for money ratio
Mamaison Residence Diana
4.4/550 Reviews
Centrum
Very nice apartment, comfortable bed, great location. Unfortunately, the coffee machine didn't work and we could only drink expensive water from the bar. However, everything is ok. What shocked me the most was the behavior of the receptionist, who treated an elderly man of Ukrainian origin terribly, who tried to explain to him that he had paid for the reservation under a different name. The receptionist shouted that he didn't understand what the older man was saying, although without knowing Ukrainian it was easy to guess. Terrible, nationalistic behavior of a young **** towards an older man!
Sheraton Grand Warsaw
4.3/548 Reviews
Centrum
We stayed in the Presidential Suite for a few days as a family and we absolutely adored the room. The bedrooms were very comfortable and well appointed, the living area was great for the kids to play in and there was plenty of space for relaxing and working, if needed. The hotel kept us well stocked in water and coffee too. We really enjoyed the hotel’s Asian restaurant. But we were less impressed by the breakfast restaurant. There were lots of staff on hand, but huddled together in a corner and on all but one day no one came by our table to ask if we wanted anything warm to drink.
Hotel Chmielna Warsaw
3.7/53 Reviews
Centrum
It was my another stay over there . This hotel is actually very cheap comparing another around and location is perfect . There is a lot of restaurants and bars around so can be a little bit noisy sometimes . This time I choose single room . I was surprised because the room wasn’t big but the bed was quite big ( like double) and very comfortable . Room and bathroom very clean and tidy . Breakfast let me down a little bit . I think is overpriced now . Due the cov-19 there is not buffet anymore so they have limited items. I am pointing this only but my score is based on staying there . Quick check in . Friendly staff.
Hotel Indigo Warsaw - Nowy Swiat
4.5/568 Reviews
Centrum
My first impression of this hotel was very good, beautiful building, modern decor, stunning foyer and easy check in. The bedroom was huge, large double bed (room was big so think they could’ve made use of space and put larger bed in) large separate bathroom with heated floor and non steam mirror, it was a standard room so no view to speak of and no bath but wasn’t expecting that for a standard room. Mr H wasn’t joining me until second day and I slept well first night and bed seemed comfortable. But it was second and third night we had the issues, be warned Friday and Saturday night there are numerous clubs next door to the hotel and they party until 5am. Mr H and I on the Saturday night especially were awake for 3 hours while the shouting and screaming and smashing bottles went on outside. It did not make for a restful sleep, we also found with 2 of us in the bed it seemed to dip meaning we were rolling into each other all night!! We didn’t complain on check out as we could hear others complaining, plus we were leaving on the Sunday and knew we wouldn’t be back because of those very issues so didn’t see the point in complaining. We had breakfast and must say for Warsaw it’s very expensive around £20 each however it is excellent quality and variety. Served a La carte but you can pretty much have what you want and as much of it as you want. The smoked salmon bagel was particularly good and they serve sparkling wine and juices freely. Mr H had an omelette and pancakes and there was no problem with ordering extra dishes. Such a shame about the noise as this hotel could be a five star review.
Chopin Boutique
4.4/577 Reviews
Centrum
It was a very nice and cosy boutique B&B and I recommend this place strongly. The Chopin concert was impressive and memorable with a piece of tasty apple scramble. I saw lots of things relates to Chopin and the history of Poland, they fired my feeling of journey. This locates between Warsaw central station and the old town so gives nice opportunity to look around the city. There are lots of museums, restaurants, and stops of buses & trams! You should try brilliant home made breakfast with nice coffee and honey. Finally, the smile and hospitality of hotel staffs warmed up my heart in snowy January days. See you next time soon!

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