Verified traveler
February 11, 2024
This beautiful hotel is very centrally located and you can reach everything by foot. The room was spacious and clean. We had a nice stay there, the only thing that was irritating was the lengthy checkout process. We checked out at around 11am and wanted to pay for the things we consumed from the minibar. The guy who was sitting behind reception was clicking away at the computer for a whole 15 minutes without a word before he told us that he isn't an actual receptionist and therefore not authorized or able to do the process, but there was no other employee around. Another 10 minutes later the real receptionist came running and checked us out. We were baffled and didn't understand why no receptionist was at the reception at check-out time? And in such a prestige hotel? We had to wait around for 30 minutes until we could finally leave for the airport. It's such a shame when the last thing a guest experiences in a hotel is annoyance.