Hotel Tulip Residences Warsaw Targowa

Easy to reach the Warsaw Staidum station and many choices of food delivery. The room is clean and yes, staffs are friendly but the restaurant didn't provide room service.

I travel A LOT and stay in all sorts of accommodation from 2 to 5 stars, but it has been literally decades since I experienced an attitude as crass as I have found in Tulip Warsaw Targowa. It was my first time staying in a property of the Tulip group, and it was a huge turn off - literally within 30 minutes of checking in with my family, I was looking to move somewhere else (alas, I had made the big mistake of prepaying for the week). The front desk staff is just a total disaster. If there is a failure of any kind (especially of their doing), prepare to be met with a defiant attitude and a barrage of excuses why it can't and won't be addressed, delivered in a robotic manner. Indifference, lack of care, and total unwillingness to be of service (or even apply basic common sense) is what awaits you if you stay there. In particular, the front desk manager (Ms D.) is an exceptionally rude person, who has no business being in hospitality and gives the impression of having transferred from a public administration without receiving any training whatsoever. I'm not sure the Tulip group realizes what damage such people do to their brand. I tried to explain the concept of customer satisfaction and their duty of care, but quickly left it, as I might as well have been speaking Martian. If, like me, you are someone for whom service matters, think carefully before making a booking here. Concerning the facilities themselves, they are new and clean, but you can feel no particular thought has been put into guest experience. If you are going to offer an apparthotel and your slogan is "welcome home", at least try to provide a modicum of equipment. In this case, the kitchen equipment starts and finishes at a 15 cm pan and a medium sized pot. Not even basics like a corkscrew, bottle opener or wine glasses are provided. Very poor. There is a A/C unit but it's oriented towards the living area. The sleeping area therefore gets no air whatsoever, which makes it boiling hot and uncomfortable in the summer months. I reported a broken lighting fixture upon checking in, was told it would be repaired the next working day, but nothing happened. All in all, although the place looks modern and even vaguely "trendy", the vibe is hostile and I cannot under any circumstance recommend it until they replace the entire front desk with people who understand their job and industry. In the meantime, please reward a more deserving place, of which many have opened in Praga in recent years.