Exclusive Aparthotel

The apartments were horrible. We have booked an apartment with a balcony and a view of the center. However, we received only the 2nd floor with a view of the enclosed courtyard of the apartment building, did not match the photos provided. Dust on blinds and bedside tables. When open the cabinet with the dishes, a terrible smell spread. It’s messy and you don’t get what you order at all.

We originally booked the deluxe 2 bedroom apartment, we had a call from the reception on the night before we were due to fly out to advise that previous guests had trashed the apartment so we would have to change to a superior 2 bed. After a lot of back and forth we decided to take the deluxe one bed apartment which was potentially smaller overall but still had a high end feel to the fixtures and fittings. The apartment had a fantastic view of South Warsaw (we were on the 9th floor). We originally booked the 2 bed apartment to get a view of the Palace of Art and Science but in hindsight i think the 9th floor room had a better view in the end. Location was very central and you could walk most places easily. We stopped over Christmas and Poland seemed to be having record low temps for the time of year (minus 11c for example) so didn't get to see as much as we would have wanted. Plus a lot of restaurants seemed to be shut because of Covid but we plan to go back to Warsaw (and these apartments) again in the summer. The guys on reception were extremely helpful with anything we needed.