Manuka Crescent Motel

Dear travelers, be careful about this hotel! We encountered an extremely scary thing. When we took a shower on the day we checked in, we found that the shower head was already half broken. It even fell off halfway through the shower. We would like to declare that we were using the bathroom normally, considering that the shower head was already half broken. We thought it was normal wear and tear, but we immediately informed the front desk of the matter. The front desk acknowledged the situation and said that there was no replacement at the moment, so we could make do with it. We also told her that it was already broken, so how did we know to pick it up? When we came down to the hotel, after we left, they unreasonably deducted NZD 600 from us for shower repair costs through the credit card information we reserved! I was shocked when I received the email. The unreasonable points are: (1) We did not break the shower in the first place. It was used by someone before and it was almost broken. This is also the normal wear and tear of running a hotel. We did not damage it. Damage, it is unreasonable to charge the cost to the passengers (2) On the day of the incident, we reported it to a Chinese employee at the front desk. The front desk knew that we did not intentionally damage it and did not inform them that any fees would be charged. The hotel did not contact us without contacting us. Arbitrarily deduct fees (3) What shower head costs 600 Australian dollars? I went to the local hardware store to check them out, and they were all under 100 yuan. The hotel didn't answer the phone or reply to the email after charging my credit card without permission. The hotel gave us a room with a dilapidated bathroom, which is already dissatisfying. They even used this matter to extort people's money! Passengers please be careful! Don't be fooled! Attention all travelers: Beware of this hotel! We encountered a truly terrifying situation. On the day we checked in, while showering, we discovered that the showerhead was already in a half-broken state. It even fell off while we were using it. We want to clarify that we used the bathroom normally. Given that the showerhead was already half-broken, we felt it was a normal depreciation, but we still immediately notified the front desk about the issue. The staff acknowledged it and said that there was no replacement available. We also told them that it was already broken. However, after we left, the hotel unreasonably charged us 600 NZD for showerhead repairs using our credit card information left to them. We were shocked to receive the email. The charge is absolutely unreasonable in the following aspects: 1. The showerhead was not damaged by us, in fact it was almost broken from previous use. This is normal depreciation for a hotel operation, the hotel charge this on travelers are insane. 2. On the day of the incident, we reported this to a Chinese staff member at the front desk, who knew that we did not deliberately break it and did not inform us that there will be any charges. The hotel deducted the fee without contacting us first. 3. What kind of showerhead costs 600 AUD? I checked at a local hardware store and found all showerheads were under 100 AUD. They did not provide a receipt for the showerhead they supposedly purchased. It is believed that the showerhead they bought could not possibly cost that much, so they cannot provide us with a receipt as proof. After the hotel illegally charged my credit card, they stopped answering calls and emails. The fact that they provided us with a room that had a broken bathroom was already unsatisfactory, and now they are trying to stage an accident. Travelers, please be cautious! Don't be fooled!

Very good experience.