Edgewater Hotel Reviews

Nicely located hotel, walkable distance to the infamous Wanaka Tree. Toilet seem to be needing a little maintenance, other than this everything is great !

Awesome view. Friendly staff and a great price. Very happy

We came inside the hottest room we have been into, and It took us 2 hours to cool the room with 2 fans and with all the windows open....

Great views from unit, quiet clean and warm! Awesome peaceful location with beautiful short walks along lakeside.

By the lake. It's close to that Wanaka Tree. Beautiful track along the lake. Good place for a cup of coffee

This hotel is in a great location, less than 10 minutes' walk from the Lonely Tree, which is convenient for taking photos at different times. The rooms are all two- or three-story wooden houses, overlooking the lake, with beautiful scenery. There is a grass slope in front of the hotel, which is particularly British retro. The front desk lady is very kind and friendly, and parking is also very convenient. The balcony door in the room is a bit unsmooth and difficult to open and close. The shower and bathtub are shared, but there is no handheld shower, and there is no exhaust equipment in the bathroom. Overall, the shortcomings are not enough, and the cost performance is very high.

This hotel has a good environment and nice rooms. The only complaint is the limited use of hot water. The temperature was 3° that day. After the child took a bath, it was my turn to apply conditioner and there was no hot water. I contacted them urgently and they said that this hotel is an environmentally friendly hotel and the hot water is limited. I had to wait for 20 minutes to recover. However, I waited in the cold for 60 minutes and still had no hot water! I was so angry that I complained to Ctrip. The customer service was very patient and comforted me (praise Ctrip’s customer service). The final negotiation result was that I had to wrap my hair and wear a down jacket in the ice and snow. I went to another room and arranged a shower in two buildings! In fact, hotel environmental protection is not a problem. The key is that when you check in, you should at least tell the guests that it is limited to 20 minutes of hot water, or how much you use. I didn’t expect that a hotel of about 2,000 yuan would not be enough for a family of three to take a bath... This is the first time I have been angry and cried when I stayed at Ctrip in so many years. There will be no next time! By the way, there was a small detail when I checked in. I was queuing, and the front desk arranged the foreigners behind me to check in first. I asked why they didn’t follow the order. The front desk said that they thought I was not in line. Speechless...

When we received the room key, we were told that we had been upgraded for free. We were very happy, but we were also surprised when we saw the room. It was such a big room with so many beds. There was a door leading to two rooms (we didn't know at the time that the hotel should close this door). When we returned to the hotel again at around 8 pm, the other room was still open to us. At around 9 pm, the child was taking a bath in that room and getting ready to go to bed. At this time, the hotel staff knocked on the door and said that we had used that room and needed to pay 300 New Zealand dollars. As it was already late, we were ready to rest, and our English communication skills were limited, so we planned to communicate again the next morning. The next day, we communicated with the hotel manager, and she still forcibly deducted the cost of one of our rooms. I think this is very **. Their so-called upgrade opened the other door, making us mistakenly believe that this was a suite, and forcibly deducted the fee from our credit card. This is very **.

A very bad experience, I do not recommend choosing this hotel. I booked Lakeview, but I was given the most partial suite. The hotel facilities are also very old.

The hotel environment is very good, the lake view room is particularly nice, and the suite facilities we stay in are very well-equipped, making it very suitable for a long-term vacation. It's a ten-minute walk from Lonely Tree.

The front desk service is warm, the hygiene is good, the kitchen supplies are complete, and you can boil hot water for drinking. There is a lawn outside the door, a lake view, and a lakeside trail. You can walk to the lonely tree for about 5 minutes and the town center for about half an hour.

Very beautiful. Good weather. Beautiful lake view. Great room.

The room is very beautiful and the location is very good. The door opens to the grassy lakeside. It's very comfortable to get up in the morning and go for a morning run. There are many ducks on the grass and they are very greedy. There will also be birds that come into the room to play with you. Went with my kids and they loved it here. Will stay again next time. Recommended

The room is newly renovated. It is by the lake. When you open the sliding door of the living room, you can walk to the lawn and walk to the lake. There are many birds coming back from the door, and the scenery is pleasant. There are not many dog ​​walkers by the lake at the door. There are basically no dog walkers, big or small. If you don't have a leash, you will be scared at first. The room is large and the kitchen utensils are complete. Remember to bring a domestic power *****, which will be very convenient because there are no two sockets here. Don't blame me for not reminding you. Parking is easy and free.