MainStay Suites Raleigh - Cary

DO NOT STAY HERE!!! there are roaches. not only when we got there was the room gross. like dirty gross. the floor in the kitchen area was coming up, sticky, and the carpet had not been vacuumed in a while. the bathroom tube had gross stains and the floor was yellow. (was supposed to be white) the walls in the all had disgusting stains on them. the second night we were there we were walking back into the hotel and there were giant bugs outside. i thought maybe water bugs. but then we got into the hotel and there welder tiny light brown roaches in the hall way. we then got into our room and there was a roach ON THE WALL! there was no one at the front desk so we killed it. went through our stuff and took it to the car. the next morning when we told the staff they said sorry and then checked us out. i am fully disgusted and uncomfortable. please don’t stay here if you enjoy being clean.

Nice for an overnight - coming in from out of town and it made bringing a few snacks for the road a smart idea because of the kitchen like facilities.

My daughter, myself and some friends were in town for a concert and check in was really quick and nice

I’ve worked in hospitality for the last 20 yrs. I received a 2 hour early check in for booking with *******. When we walked in at 1:00 pm the lobby smelled like a dirty bathroom and there was no one at the front desk. There was a sign saying the desk attendant was away assisting other guests. It took 3 minutes for her to come out. Check in is not until 3 so this is understandable. She had an inconvenienced attitude when asking what we needed. I said, I have a reservation and gave my name. She said check in wasn’t until 3:00 and I said I get an early one as an added amenity and had my phone open to the reservation details. She said something to the effect of “let me see your phone”’ so I showed her. She said oh yeah or something like that. The rest of check in was okay. We were given a first floor room at the end of the hall. There was an outside entrance with a door that slammed loudly, very often. The location was convenient but the noise was unfortunate and disturbing. This could have been the only room ready at our check in or it could have been retaliatory. The room had a off putting smell, like stale deodorizer, dark and drab with stained carpet and very “run down”. The bathroom floor and tub were dirty with hair and debris. The toilet was stained and there was no trash can. The queen bed was small, more like a full size mattress and the pillows were very small. The guest wifi never came up when searching for available networks, nor was the address written anywhere.

Upon arrival we could not enter the hotel because the door was locked with no one at the front desk. After finally getting in to our room, there was a gaping hole in the ceiling. I called the front desk and they told me they were already aware of it but still booked that room for us. We also found multiple bugs in the bed, bathroom, and counter-space.

The place is not clean. Carpets in the corridors are dirty and smell awful. The floor of the kitchen area and bathroom in the room we stayed in was sticky with bad smell. No room service and we had to clean them ourselves. The fridge in the room was noisy.