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The room facilities are very complete, refrigerator, microwave oven, toothbrush, comb, these disposable items are also equipped. The check-in procedure is simple and fast. When you check out, you can insert the room card into the machine. It is very convenient to leave the store and strive for the time of the road. When you check in, you can choose five snacks per room, and each person can choose two drinks from the machine.

Candeo is right on Wakayama-Shi Train station, which makes it incredibly convenient. Sound-proofing ensures perfect sleep and no disturbance from trains or traffic etc. The staff accepted early check-in at 2pm and were incredibly courteous, professional, English-speaking and kind. Really excellent. Some large Japanese hotel chains are not entirely geared to the ”international market” and the attitude to non-Japanese guests can be less than ideal. NOT CANDEO. The staff are comfortable with an international clientele, cheerful and welcoming. How wonderful! The entire hotel is extremely clean and well-run. Everything says ”professional”. The flower arrangements on each floor are REAL. Flowers are extremely expensive in Japan. The view from the reception area (Floor 11) is fantastic. The spa (Floor 12) is open air, with a great view and a magical feel. I enjoyed my stay very much and I hope to return to Candeo soon.

It feels okay, it is thoughtful everywhere, the boss is very attentive Look at the hydrangea.

Food is great. Hotel room is clean, cozy and spacious. Not onsen just hot water bath I think.

I spent two nights with my family during the Obon holiday. There is good access by route bus from Wakayama City Station, and it is convenient to get off at Masagocho bus stop or Prefectural Office Main Gate. There is a convenience store nearby, so the location is good. The staff was very kind and courteous throughout my stay, and I felt very comfortable. Not only the rooms but also every corner of the hotel is thoroughly cleaned, so you can spend your time in a clean environment. One disappointing point is the aging of the air conditioning equipment. Even when set to MAX, the room temperature never dropped below 26℃. They kindly accommodated my request for a room change, but they did not resolve the issue. However, we were able to get through the tropical night by being lent a circulator. Due to the air conditioning, the facility's rating is a little low, but if you change the season, I think it would be a perfect score. I would like to use it again in the cooler months.

Breakfast is simple, but the quality is very good and it is very comfortable to eat. The room is super large and super comfortable, quiet around, very close to the station, the oversized bay window sill sits up to drink and see the night view, very comfortable

The front desk staff were very helpful! It was crowded at breakfast, but they added more of the menu items that were out of stock, and we were able to get a seat and the food was delicious.