Guest User
January 31, 2023
I did not have a pleasant stay at the Mad River Barn. I was given a different room downstairs, as we had booked a room that was by the bar upstairs, so they were being nice to us, supposedly. It was myself (middle aged cool mom) and my daughter (studious little 17yr old girl doing a couple of college tours in the area. I had booked a queen bed with 4 twin bed suite. Thought maybe the owner was right, of course, trusting their statement of moving us as there was less noise by our room. The room seemed more plain, than what I expected, and we had 1 queen plus twin in one room, and I had booked the suite with 2 rooms, so my daughter could have time to herself (she was tired of my nonstop talking in the car for hours!). We took turns using the bathroom to change, wash up, as there was no privacy obviously in the room. It was at that point that I thought I really should have said something to the front desk about being given an inferior room, but we were both in our nightwear, so just figured I'd deal with it, and a bed is a bed. First thing I noticed is, a couple of people were walking over a small wooden bridge to the bar/restaurant area, and yes, we were underneath & to the side of that bridge, so had them looking down at us. Very quickly those curtains were closed. Soon after that I was laying in bed, and daughter sitting on her bed reading, then we have a thump thump, thump thump, coming from the room above us. Yep, we listened to people banging that bed down & very loud about it. My daughter got upset, put her book down, and turned over to sleep, while I lay there trying to do the same thing. But then I can hear lots of loud voices, just 2 doors down, where the front desk was, good conversation, laughing, people going up & down the wooden steps loudly. Still trying to ignore it all I am then getting a lady throwing up, sounded by the doorway, again 2 doors down. I eventually fell asleep. I did get to chat with a lovely family from England, during breakfast. We were talking about bacon as it was burnt. We all acknowledged it was burnt, I was not a fan, but both our kids loved it still. Scrambled eggs were okay, they were scrambled eggs, then there were some potatoes that looked decent but I didn't eat (just not a fan of potatoes), and toast. Nothing made to order, all buffet style. I talked to the man at the front desk, before we checked out. I asked him where the room was, that had a queen & 4 twins, and he told me they were on the 2nd floor (where the bar was), but at the end of the corridor, so away from the bar. After I then did complain about the noises I heard a lot of the night, he said he was sorry and not sure why we were put in the current room. I did contact Mad River Barn, and heard back from Jess the Inn Manager who quoted the "Guarantee" that states that "While we make every effort to accommodate guest room preferences, please understand that changes are sometimes required." The problem with that was that the