Palms at Wailea Maui

Hello! Please read before booking ! We had a very bad experience here. First the units are very old, like 30 years old and not renovated, no maintenance and everything is falling appart... For example the lanai door was broken and stuck, its not was not possible to go outside and enjoy the view... Another big fail is the ants, like everywhere, in the kitchen, in the bathrooms... From our pictures you can see all of this, it's also dirty, not cleaned and even mold at the bottom of some walls! Anyway, we told the reception the next day we arrived and they told us they would fix the lanai door, the ants, and nothing was done. From the beginning to the end we had these issues. My point of view : make a reservation somewhere else!

While there might be some nice condos at this complex, we did not get one. #607 is very run down. It hasn't been really cleaned in years. The fans have 2" of dust, as do all the artificial plants. There was food splattered on the walls. Cockroaches and ants also. The washer/dryer barely worked and sounded like they were going to fall apart any minute. It's also located in the farthest way corner of the property on the corner of two busy streets, thus very loud with traffic. Not a relaxing place to sit outside. The pool was nice. We would not stay here again.

Unit 405 was absolutely TERRIBLE. Spiders and other small bugs everywhere in Master bathroom. A dead cockroach was found when we checked in. Garbage Disposal was not working and water was leaking from the bottom of sink. Front Desk did not help us switch to a different, better unit. ******* repeatedly contacted this property to ask for refund and they never did. TERRIBLE experience. Do not book.

Beautiful views at both sunrise and sunset. The 2 bedroom condo is in a great location, just minutes from Kihei to the north and Turtle Town to the south. There is a public beach it is about a 10 walk from the condo, but there is also parking at the beach so we mainly drove.The condo was well furnished; full kitchen and a washer and dryer. They provide towels to use at the pool. Nice size patio with a bbq grill, dining set and lounge chairs There is a cleaning fee $300+ that was not included in our package Check out was 10 am and our flight was not until 10 pm. They allowed us to us the pool for the day. If I had asked earlier (at booking) I could have gotten a later check out

This was our second stay at The Palms of Wailea. We loved it the first time (Apr 2014) and we loved it again (June 2023). This time we booked 2 condos, #1205 and #406 for our expanded family. #1205 is a 2 BR ground unit with a garden view and was a short walk across the grounds from the pool. #406 is a 1 BR second floor unit near the pool. Room tips: ground units have less privacy because lots of people walk across the grass, We kept our sliding doors locked when we left the unit for the day. 2nd floor units can be left open and be cooled by the the ocean breeze. The 2 BR unit was very nice even though the furnishings were a little tired and worn. There were some minor issues such as scratches and chips on some of the wood furniture. One of the sliding doors was bent so it didn't slide easily and the coffee maker carafe was broken, but management repaired and replaced them right away. The tile floors needed washing but that could be due to being a ground floor unit with the doors open most of the time. Everything else was fine. The furniture was very comfortable both inside and outside on the lanai. All of the appliances worked well and were clean. We all enjoyed our meals on the lanai of this unit and appreciated the gas grill that was provided. This unit was usually very quiet. We could hear the sounds from the pool across the yard in the evenings, but that didn't bother us. The 1 BR unit was also very nice, but unfortunately had an ant problem. A good exterminator could solve that. We didn't want to have it sprayed while we were using it. This unit had beach equipment provided: chairs, umbrella & boogie boards. The proximity to the pool is great for those that want to be near it. Overall we found the 2 units to be very comfortable and we enjoyed our time there very much. We didn't find anything wrong that was more than normal wear and tear, except for the ants. They were a nuisance, but manageable. If you want perfect conditions you can go to the higher priced resorts. If you want a comfortable, relaxing condo that meets all of your needs - including a big, lovely beach within walking distance (Keawakapu Beach) then I would recommend The Palms at Wailea. We love it there and plan to come back.

We unit 801 Palms of Wailea for a family trip staying in units 801 a one bedroom and 705 a two bedroom next to each other for the holidays. The unit brought you right into the Hawaii vibe with its surf decor. It was clean and well kept. The kitchen was stocked with all the necessaries and there were beach chairs, cooler and umbrellas. There was a large desk off the living room making it easy to stay up to date with answering email/work related items and the internet ran well. The pool and hot tub (a must in the evening) is located just a short walk away and is very low key. The units lanai was perfect and where we spent most of our mornings and evenings. It is an extra large Lanai with lounge chairs, sitting area and a large outdoor table with a grill. It is close to the beach but really not in walking distance, and it is a beautiful beach with its own parking lot. It was lovely to wake up in the morning and listen to Hawaiis natural beauty or going for a walk to the beach. Can't wait to visit Maui again and have another special trip!

Stayed here for 5 nights in August and wasn't disappointed at all. While on the lower end of the budget we were pleasantly surprised with the place. It was large inside with plenty of room. We hosted a small diner with some friends and easily fit 8 people inside with plenty of room to spare. The place is older no doubt, but it's clean, bright, and everything works great. My unit (#1505) was however missing a spatula, which made making eggs a little tricky. The unit had 3 A/C units, one in each bedroom, and on in the living area. Staying cool was not an issue at all. The location was convenient for us, and on the very south end of Kihei into Wailea. Not a ton of places to eat nearby aside from the big hotels. Kihei is short 5-10 min drive. Would absolutely stay here again, and the guests that came were even impressed compared to the places they were staying.

I should have had a clue when I went to the desk before check in and the manager came out of her office still chewing on her lunch. The units are very dated. It’s a VRBO property and so it’s up to owners to renovate or not. Most don’t a maintenance person here to fix several nonworking things confirmed. It was never communicated that the only A/C is a wall unit in the master bedroom of our 2 bedroom condo. And it barely cools things down. Otherwise all the windows have to stay open (if they work, several are rusted shut). The wind is so strong that nothing loose can be left on tables. This morning the coffee pot flew off the counter and broke. The ancient ceiling fans and 5 additional stand up fans have had to be on 24/7. The cable, internet and Wifi were down. We were told the system is very old and needs replacing! The unit isn’t as clean as it should be, we had ant visitors last night, screens are broken, furniture is torn, carpets are soiled, the master bath needs to be ripped out, the toilet area is ridiculously small, there is a giant tub in the middle of the bedroom, the patio furniture is old and dirty, This is day 1 and I am sure there will be more surprises by the end of our week here. The 1 rating was just for the view. Outrigger should enforce some standards on owners or refuse to rent certain units. But then again as the maintenance person said, most of the units need to be redone! The price for our stay is ridiculously high for this. Stay away from this property! It sounds like s great place to stay on the website with misleading photos but is very far from it!

The Palms at Wailea has a good location and is very walkable to a local beach. The pool area and the landscaping are very nice. We had booked this property through our travel agent, who we had used for several other Hawaii vacations. She had stayed at this complex herself in a different unit and was very pleased. She knows out tastes and she understands that we are happy to spend extra for quality. While the complex was nice, the experience and the unit left much to be desired. We arrived before the unit was ready and asked to store out luge in a secure location as we had not rented a car at the airport. We were informed that we could leave our luggage in the lobby, but the location was not secure and the clerk would not be held responsible if anything was missing. One of us decided to stay with the luggage while the rest of the party went to find lunch. The unit we were given is #2206. This is considered to be an ocean view unit and came with an associated price point. The unit is no where near the office and there is not a path to the unit that can easily accommodate luggage. We needed to wheel our luggage out to the street and walk about a block to access the lower parking lot. Along the way, we passed golf carts owned by the property. Apparently, carting the luggage to the unit for the benefit of the guests is not a service that The Palms offers. The furniture in the unit was relatively new and nice. Air conditioning only existed in the master bedroom and not throughout the unit. Because of lack of air conditioning, we relied on breezes. This means that the patio doors were open, but the screens were closed. Hawaii apparently has small insects that can readily pass through the screen and through any cracks. This meant that any cereal, crackers, etc. that were on the counter in their packaging became infested with these tiny bugs. While we are proponents of a Paleo diet, we do not prefer insect protein. The cabinetry and fixtures were original and showed their age. This includes, kitchen cabinets that were falling apart, bathroom counters with large cracks, and pocket and closet doors whose wheels were beyond their useful life. In terms of decorating choices, the unit still included old porcelain tiles throughout the kitchen and bathrooms and mirrors in the shower. While the unit was described as an ‘ocean view,’ I think the more accurate description would be ‘filtered ocean view.’ While The Palms at Wailea may have higher quality units, this was certainly not one of them and certainly did not align with market value. I would recommend previews of the unit that you choose and confirm that it aligns with your expectations and malarkey value.