Hotel Adapura Wagrain

The hotel is a well thought out hotel but our experience has been spoilt by the disappearance of my necklace from my room. For some reason my dressing gown was removed after 3 days with my necklace in it & a new one put in my room. It was discovered off site in the laundry and returned after I travelled home. The necklace was posted to me but has not arrived after 2 months. I wasn't asked to insure it, and although it is only worth £150 it has sentamental value. I am now told by the hotel that tough it's lost & there is nothing they can do! I feel annoyed as it shouldn't have been removed from my room.

Stayed here for a week while skiing in Wagrain. I have been coming to Wagrain for 30 years and this the only time I was pleased to be going home. The hotel is beautiful, perfectly situated 100 steps from the Graffenberg cable car and has fabulous facilities including a stunning spa and pool. The ski lockers are brilliant, and the room was stunning. The staff were friendly and generally helpful. The Covid policies were good and so while I had to cancel last year, I was happy to re book. It is very expensive with our room costing Euro 470 a night to include breakfast, a ski snack and dinner. This sounded like good value, and I was happy to pay this. On arrival at 1:45pm the room was not ready, and I had to wait. This was no big deal, but I was surprised not to be offered a drink from the array of glasses and drinks behind reception which looked like welcome drinks. My first real issue was the buffets. This is all that is included and on arrival there was no choice, and we were required to use the Austrian restaurant. We went to the bar upstairs and sat drinking for around 45 minutes before heading downstairs to eat. We were shouted at from the bar as despite giving them my room number, I had not signed the bill. This was done in full view of many other guests and was rather embarrassing. This was a poor start and then the food was mediocre, there was absolutely no service and they charged me for the tap water I ordered!! They charge for all tap water! While the room was stunning and the bed comfortable, the mattress was covered in a plastic mattress protector like you might find in some institution. It made for an uncomfortable night’s sleep. The bottled water provided on day 1 was never replenished and when I asked at reception was advised it was a one off. They did provide a further bottle, but I bought my own at a costs of 67 cents for 150ml. Further water was provided later in the week when I complained about the stay. You had to book to eat at night, but the lack of staff meant it was either 6.30pm or 8pm. When paying almost Euro 500 a night I want to relax, not run my life to a timetable and especially an artificial one set by the hotel. I tried to book for the latter part of the week and all that was available was the Austrian buffet from the first night. At this stage I complained, and the manager arranged for me to eat where I wanted. There is a small a la carte called “place to meat” but this is at an additional cost. The food and service were as I would have expected but not any better than many of the places to eat in town. Breakfast was also a buffet and again no service. They did not even provide coffee at the table, and you had to return again and again if you wanted an additional cup. The ski snack was an unnecessarily extensive spread. But while I expected a hot chocolate and a piece of cake the offer was more like a light buffet lunch but with nothing whatever to drink. I would not go back. It is an expensive hotel bein

First time here and it was a very pleasant surprise how beautiful all is. Even before coming the communication by email and whatup was very very helpful and professional, thank you hotel staff. Food: Very cool is the possibility of choosing each night a different restaurant that is the hotel. Food is very tasty so far...we just started our week vacation, there will be an update. Staff: FINALY, THANK YOU TO THE OWNERS of the hotel for having staff from different countries and allowing them to communicate with us guest in our language. Sorry to say in some other hotels in Austia we come to a situation that even if the staff member was speaking our language he was not allowed to do so by there management. Room: Just one word PERFECT! Clean, very well equipped, perfect size tv, very very happy. Maybe just to have few Croatian or Italian channels can be cool.. not a big deal. Excellent idea to have a hotel private garage, this makes our day-to-day activities easier. We been coming to Flachau for last 15 years but from now we will be come here for many years to come.