Guest User
September 19, 2023
The hotel's hygiene is average. I saw unknown bugs crawling in the room in the middle of the night. I asked the hotel staff to catch the bugs, but they didn't catch them. As a result, I couldn't sleep all night. I went to the hotel to resolve the problem, but the hotel attendant had a very bad attitude, was bossy and arrogant, and showed no apology at all, as if it was my problem that there were bugs in the hotel. I asked Ctrip to contact the hotel to solve the problem and asked for a one-night refund, but it didn't work either. I feel that the basic rights and interests of customers when staying abroad cannot be protected. Will Ctrip continue to sell such hotels? !
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