Horsky Hotel Sliezsky Dom

What a lovely place with profesional staff and great kitchen! Wellness is amazing For me 10/10 I mean the nature is so nice They pick you up from parking down under the hotel,it takes about 15 minutes We hade break fast and dinner Amazing coffe and tea is here

I was very disappointed with the hotel's staff. I never leave negative reviews but both hotel managment and potential clients should be aware of this. I have reserved the winter romantic getaway promotion for myself and my partner (with 3 course dinner, 2 course lunch, welness, view point, welcome fruit basket and welcome bottle of wine, late check included), and when I got to the room, there was no welcome gifts. My partner came down to reception to inform them of the mistake, and their answer was "we don't have it on the system and we can't honour any of that". Great! So due to their system fault, they were not able to honour the conditions of the reservations and they didn't even offer partial refund. The reception didn't follow up to understand why it didn't appear on their system, simply they blamed me for booking it incorrectly where I definitely booked it the correct way, because I ensured that the promotion code is included, and yes, yes it was. Very disappointing. This would never take place in an actual 4 star hotel on the West of Europe. After the incident, we felt very negative vibe from reception not even saying hello to us or giving ua looks for I believe being "demanding guests" since we have paid for this. This stay was supposed to be my birthday treat, and they absolutely destroyed the weekend. At the same time, we got a confirmation that they would be able to cater for vegans. During breakfasts vegan people could eat 1 particular bread and jam and some fruit unless it was already eaten by other guests. That's it. One bread type and jam and maybe pineapple. No ham/cheeses/butter/eggs alternatives. Nothing. For dinner, the guests have about 10 different meal options and they all look amazing. For vegans? Fries and vegetable salat. Not one hot meal replacement, you don't eat meat or cheese? Eat raw salad. This isn't acceptable and this clearly isn't "catared for vegans" but "we happen to have salad and fries since other guests would like that too. It's not difficult to make a soup without cream, or to make curry without meat. Thank God, I got only 2 nights in the hotel because on salads only (and bread and jam) you wouldn't be able to function long term.