Mari del Sud Resort

My family and I were VERY excited to stay at this hotel in August. I spent a lot of time researching places on the island and this seemed the perfect fit for my family. Unfortunately, the night before we arrived, I received a strange message from the website I booked it through offering me alternative places to stay. I asked the property what had happened and they told me that 'some rooms' had been damaged. When I called customer service, I was told that sometimes 'hotels overbook' so I don't know what the actual story was but I have never had a booking cancelled the day before like this! WHile on the island (in a lesser hotel!) I saw this hotel's vehicle out and about with hotel guests in it, so they were clearly still in operation. In short, be careful when booking with this property, especially in high season on an island where there is such limited availability in general.

I recently stayed at this hotel, which is beautifully situated in the middle of the island, offering breathtaking views of both the volcano and the sea. The location and scenery are undoubtedly its strongest points. However, the overall experience did not live up to the hotel's 4-star rating. The room we were given was not properly cleaned, and although I had explicitly booked for three people, there was no linen provided for my child's bed. This forced my child to sleep with me in the main bed, which was not what I expected. Additionally, there was no cover for the mattress—a basic necessity that should be standard in any hotel, let alone a 4-star one. Our experience at the restaurant was disappointing as well. The food was mediocre, with the fish clearly being frozen, which is especially unacceptable given the island setting. We had booked dinner during midsummer, and a kids' menu was promised at the time of reservation. Yet, nothing was prepared for our child, and the staff had to scramble to arrange something at the last minute. We didn't receive our first dish until around 10 PM, by which time our 2-year-old had already fallen asleep. The staff was generally okay, but the service at the restaurant left much to be desired. The waitress who served us was not particularly friendly, which added to the overall sense of disappointment. In summary, while the hotel's location and views are stunning, the service and attention to detail were lacking. The stay did not meet the standards expected of a 4-star hotel, and I cannot recommend it based on our experience.

Bad service and over charging. Service with a scowl. Front of house moaned when we asked to sit by the sea as per our booking. My wife explained that she was vegan and if she could have a salad and focaccia. She was recommended the bresaola salad without the bresaola. The other pizza arrived, then a 5 min wait for the salad which arrived with the bresaola and after my wife complained they just removed the bresaola. Not really the done thing, so they remade the salad, which was essentially a bowl of carrot and iceberg. Focaccia arrives after another 15 minutes after repeated reminders. Bill arrives with full charge for bresaola salad and after reminding them that it was just a bowl of iceberg they took 2euro from the dish. Poor service, poor food, bad experience.

Outstanding Staff Beautiful grounds with a view of the smoking Vulcano, absolutely stunning. A fantastic pool and beautiful black beach make this a really fun hotel. The service is fabulous, the staff really cares about making your stay comfortable.

Love Love Love!! Definitely coming back again! The place is beautiful, the staff is very welcoming and helpful. So much fun!! Can not beat location!!