Guest User
January 7, 2025
We recently stayed at the Radisson Hotel with family, and while there were some good aspects, the experience fell far short of expectations for a 5-star hotel. Positives: Location: Convenient and accessible. Food: Good quality, although juice options were limited. Cleanliness: Rooms were well-maintained. Reception Staff: Responsive to basic requests. Negatives: 1. Gushing Noise in Room 307: Our stay was severely disrupted by a persistent "gushing noise" from the air vents installed (photo enclosed) on the terrace. This loud and continuous noise made it nearly impossible to sleep. Despite complaining twice during the night, the noise was only temporarily stopped after 30 minutes. The staff refused to acknowledge the actual issue related to the room’s location and instead pretended there wasn’t a problem. It was frustrating, as it appeared they were aware of the issue beforehand. The noise resumed at 7 AM, forcing us to investigate and confirm its source. At noon, we were finally offered another room, but this delayed resolution was unacceptable. 2. Frequent Electricity Cuts: To our surprise, there were numerous power outages during our stay, some lasting over an hour. This is highly uncharacteristic of a hotel of this caliber and added to the inconvenience. While some aspects of the stay were satisfactory, these significant issues—particularly the noise, lack of transparency, and power cuts—were deeply disappointing. Such lapses in service and infrastructure management are unacceptable for a reputed hotel chain like Radisson.