Guest User
May 15, 2024
So we arrived prior to check in… not a problem. Receptionist told us room would be ready in 5 minutes. That 5 minutes turned out to be 1 & 1/2 hour wait. Upon going to room a smell of sewerage was noticed. Depending on the wind direction this can be quite strong. The resort is very run down and is in urgent need of renovation. We were told at check in that if we wanted to dine in restaurant on Tues, Fri or Sunday we need to book as it gets busy with patrons from outside the resort. We made a reservation for 7pm . As it was busy we arrived at 6.35pm and ordered at 6.45pm. Cocktails took half an hour to arrive after asking for them where they were. At 8pm I asked where our meals were and the response was that there was a large table before us. I might add this large table was NOT house guests they were from the Shangri La. House guest don’t have priority over outside guests. Restaurant closes at 8pm. 1 meal came at 8.14pm the other at 8.25pm… The restaurant is focused on guests staying at other resorts…. Why? not sure seems odd! I asked to speak with the Resort Manager 7 times over the course of the evening. She was either too scared to talk with me or didn’t give a damn. Later in evening when restaurant was closed I saw a lady that looked like the manager and asked her if indeed she was, she said yes. I found her to be dismissive, unprofessional and instead of apologizing just made excuses. Our stay was now not about the restaurant but purely down to the fact that the resort manger’s lack of interest in us. Had she come to talk to us without hiding in the kitchen all night she could have alleviated us wanting to check out earlier and there would not have been the angst and frustration. She is simply not fit for the position. I advised her that we would be checking out the next day cutting or stay short by 4 days. And that I wanted a refund for those 4 days. She made all these excuses that she couldn’t refund I advised her that we would indeed be checking out tomorrow and that I expected a refund. Upon checking out we were refunded and we went back to the glorious, professional and friendly Bedarra Beach Inn where we were “welcomed home”