Hotel Thermen Bussloo - Apeldoorn

We have been here in the past and it has been amazing. The hotel, sauna,restaurant, Everything was amazing. We live in the UK. Do not get any time together as a couple and I am a full-time carer looking after our nine-year-old who is neuro divergent. For many months I had waited for the Christmas holiday package to come after a member of staff at thermen bussloo had told me on the phone that the Christmas package deal would come out at the end of September or the beginning of October. I have now just found out over the phone that they will not do a Christmas package at all and that we will have to pay more than €100 per person extra to get the same items that we would have gotten in a package deal. We are rarely in the Netherlands and this was such a special and important thing for us to do and they will not even honour the price. A member of staff has told us months ago that a Christmas package was coming up at the end of this year, I guess making money is much more important than anything else, but we will not be able to go here now , because it will cost us approximately €564 instead of €300. We feel so disappointed we do not get a break in the UK and part of the excitement of coming to Holland for us was the opportunity to go to the sauna for two days whilst my friends look after our daughters so we waited for this Christmas package deal for many months, but they will not honour the price of the ‘herfst arrangement’. we still would’ve spend enough money here anyway, but I guess they want more money and we will not be able to come because of this greed. We are very disappointed with Thermen Bussloo.

A full spa day was simply perfect! Our second visit here about 10 years after the first, we came back this time from UK. LOVED IT! The spa outshines any spa we have visited in the UK. After a relaxing day we had fantastic food for an amazing price added to our hotel stay. Hotel rooms are great with modern bathrooms, great shower gel and cozy beds. Will be back again!

Lovely clean hotel rooms , coffee machine available, the restaurant was nice and I loved the food but one of our party was celiac and her choices were limited . It would have been useful if they were not so secretive about their secret menu. The waiters was lovely. Loved the spa. But if a spa Disneyland but it was really perfect had a fun weekend away with health benefits.

I booked a reservation through their website for a Deluxe Room with Spa Access. This was an expensive room, considering it did not include breakfast, a robe, a towel, etc. I booked the reservation directly through the hotel's website, with an understanding that it can be canceled up to 48 hours prior to arrival. I tried to cancel over a month in advance, and the hotel refused. The hotel falsely claimed that I booked through *********** and they did not have the authority to cancel this reservation. I knew this was false, but to entertain this idea, I contacted *********** and they claimed that they did not have a reservation under my name for Thermen Bussloo. When I explained this to Thermen Bussloo's management, they did not believe me and told me that they could not cancel my reservation. I retraced my booking steps, and noticed that a company called Hoteliers handles the hotel's reservations. Hoteliers confirmed that I booked directly through Thermen Bussloo's website. Still, Thermen Bussloo claimed that that they did not have the authority to cancel my reservation. After dozens of emails, Hoteliers contacted Thermen Bussloo and explained that it was their prerogative to cancel the reservation. Only after this was done, the hotel agreed to cancel. I expect much better service from a four star hotel and do not recommend anyone stay at this hotel (too expensive, not a good bang for your euro, and rude management).