Guest User
January 30, 2023
Two reviews. Preface, my husband and i have been traveling France for 3 weeks, this is not our first time to the country, we come regularly and only stay at Relais & Chateau properties and dine in Michelin establishments. My husband left early and my 2 university aged children joined me for the latter part of the trip, starting at Le Bonne Etap. Hotel Of the 5 R &C properties we stayed in this was the biggest disappointment. Yes the rooms were equipped with everything you expect from an R&C property but the service was spotty. First day reception was warm, second day very cold and was very hard to find any staff around the property. Housekeeping clean but not detail oriented, one night we had treats on the bed, the next we did not. No fresh water bottles in the room. No service at the bar or at the pool. Restaurant. This was the biggest disappointment. We only booked to stay at this property for the restaurant and it was a sad experience. I am not one to think people judge you by appearances but in this case I would have to say so. I was with 2 university aged children and the only non western table in the room. We were not given much attention. I suspect, and this is conjecture, if my white husband was with us it would have been different. We are Canadian and seriously very easy going but even this was too much. I had to ask for the sommelier to come to the table. We had two courses (amuse bouche) before the wine arrived- after asking for the sommelier to come to the table. I actually ordered a glass o wine in the interim while waiting. No one came to refill our wine or water through the meal unless asked. I may be feeling touchy but the sommelier offered us the cheapest bottle of wine on the menu... and no other options. We were the first to arrive at the restaurant and the last to leave because our service was so slow. Dessert came and the staff never asked if we wanted coffee/tea or even petit fours. A very very disappointing and disheartening experience. The restaurant offered to comp our wine but at this point the evening was ruined and unfortunately a credit on the bill does not make up for the poor experience. For the last three weeks we had dined solely on Michelin restaurants from gourmand to 3 stars and I have to say, from my humble experience, this was not worthy of the designation. I would not return. Speaking for the food, it was good but not excellent, If you are a regular Michelin diner this would not leave an impression.